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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1587 reviews)

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4.84

Based on 1,587 reviews, last reviewed 30th Jan 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

The adviser I saw had excellent communication skills... The adviser I saw had excellent communication skills, acted in a professional manner and took time to explain the options, Reviewed on: 30th January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1587)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Savings Account Change

I wanted to change from one savings account to another. This was dealt with very efficiently in branch, the gentleman assistant was very helpful and efficient talking me through each step. The branch was very accommodating allowing me to do this at a time convenient to me. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re pleased to hear that your account change was handled efficiently and that our colleague took the time to talk you through each step. It’s also great to know the branch was able to accommodate you at a convenient time. We appreciate you choosing us and look forward to helping you again. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Pleasant initial phone call to branch.

Pleasant initial phone call to branch. Spoke to a person (Neil) not automated system. Arranged a short notice appointment to suit me. I had filled in application form incorrectly but Neil sorted this for me. Opened an account to suit my needs. Reviewed on: 29th December 2025

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We’re pleased to hear that your initial phone call was pleasant and that Neil was able to help arrange an appointment at short notice. It’s great to know he was able to resolve the application issue and help you open an account that suited your needs. We’ll be sure to pass on your comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Got great advice about a ISA and ended opening one t...

Got great advice about a ISA and ended opening one there and then went very smoothly and staff were very helpful and informative Reviewed on: 27th December 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback. We’re delighted to hear that you received great advice and that opening your ISA was a smooth experience. Our team will be very pleased to know their helpful and informative approach made a difference. We look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 7th January 2026

Rachel Tebbutt

I saw Rachel Tebbutt and she guided me on how to open a treasurer's account. She explained the process and extremely helpful Reviewed on: 13th December 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for sharing your feedback with us. We’re pleased to hear that Rachel was able to guide you through opening a treasurer’s account and that her explanations were clear and helpful. We’ll be sure to pass on your kind comments to Rachel, who will be delighted to receive your thanks. We appreciate you taking the time to let us know about your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

Knowledgeable, friendly, efficient Staff.

We wanted to open Regular savings accounts for our 4 Grandchildren and make transfers from existing accounts. Questions asked online were answered very promptly [Thanks Jennifer], and then forms collected from Hinckley Branch for later completion. Both visits were very positive. Good explanations of the accounts and processes and processing of the paperwork. [Thanks Kasey and Jade]. The new accounts were visible online by the next day. Reviewed on: 12th December 2025

Reply from Hinckley & Rugby Building Society Hi Tony. Thank you for taking the time to share your feedback with us. We’re delighted to hear that your experience opening Regular Savings accounts for your grandchildren was such a positive one, both online and at our Hinckley Branch. We’ll be sure to pass on your kind comments to Jennifer, Kasey, and Jade — they’ll be very pleased to hear that their support and explanations were helpful. We’re also glad to know the accounts were visible online so quickly. Thank you again for choosing our Building Society. Your feedback is very much appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

A delight touse

All very friendly, polite, quick, efficient and straightforward. It’s always a delight to use the Rugby branch. Reviewed on: 10th December 2025

Reply from Hinckley & Rugby Building Society Hi Tim. Thank you for your kind feedback. We’re really pleased to hear you found our service friendly, polite, quick, efficient, and straightforward at the Rugby branch — the team will really appreciate your comments. We look forward to seeing you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

Thank you Chloe.

Thank you Chloe. Excellent service. Reviewed on: 10th December 2025

Reply from Hinckley & Rugby Building Society Hi Ken. I am so pleased you received excellent customer service and we look forward to speaking with you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 24th December 2025

Complete satisfaction.

Whatever my query we get complete satisfaction with outcome Reviewed on: 7th December 2025

Reply from Hinckley & Rugby Building Society Hi Tim. Thank you for your kind feedback. We’re pleased to hear that you feel satisfied with the outcomes of your queries. Providing clear, helpful support is very important to us, and it’s great to know we’re meeting your needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

Excellent service both on the phone and in person.

Excellent service both on the phone and in person when visiting the branch from Jamie who was very professional and knowledgeable as well as being very pleasant. Reviewed on: 6th December 2025

Reply from Hinckley & Rugby Building Society Hi Annette. Thank you for your wonderful review. We’re delighted to hear that you received excellent service both over the phone and in person. It’s great to know that Jamie’s professionalism, knowledge and pleasant manner made such a positive impression. We’ll be sure to pass your kind comments on. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

A very good local building society.

A very good local building society. Traditional values are important and the HRBS do live these values every day. Reviewed on: 6th December 2025

Reply from Hinckley & Rugby Building Society Hi Stuart. Thank you for your thoughtful feedback. We’re really pleased to hear that you see us as a good local building society and that our traditional values come through in the service we provide each day. It means a lot to know that this is recognised and appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 10th December 2025

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