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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.8 (1394 reviews)

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4.82

Based on 1,394 reviews, last reviewed 7th May 2025

281% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Hinckley & Rugby have been very helpful. Hinckley & Rugby have been very helpful. Applied for a savings account, the account closed to new customers on the day I sent the cheque, and Hinckley... Read more Reviewed on: 7th May 2025

Latest lowest rating:

1

Disgraceful service, waiting for complaints team. Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my posta... Read more Reviewed on: 6th March 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1394)

Review of the Hinckley & Rugby Building Society, Savings:

Mandy explained everything about the product

Mandy explained everything about the product Reviewed on: 30th April 2025

Disgraceful service, waiting for complaints team.

Opened a postal isa account as I live in the North....I have since learned that they do not provide prepaid envelopes to enable me to operate my postal account as other financial institutions are only too willing to provide envelopes. Very disappointed from day one with the service. Spoke to head office, Tracy about same, she left me on hold 4 times to ask a supervisor the answer to my questions. 20 minutes speaking to her about a prepaid envelope. I have put in a complaint to their complaint team. Awaiting a call. Disgraceful service. Reviewed on: 6th March 2025

Reply from Hinckley & Rugby Building Society I am sorry to hear you are unsatisfied with the service you’ve received from our team. I have shared your contact details and comments with our Complaints team, who will be in touch with you. Thank you for bringing this to our attention. Response date: 6th March 2025

Friendly efficient service from pleasant staff

Friendly efficient service from pleasant staff. Good customer service Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Jane Thank you for taking the time to pass on your thoughts about the service you received from our team in South Wigston, this is great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Setting up new account

Seems quite old fashioned to have to leave passbook for transfer to be done to new account. But I like to have account with local BS Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Mags, Thank you for your feedback. Our teams always require your passbook to carry out any branch withdrawals, as your book will be updated before and after your transaction, so it shows an up-to-date balance. However, should you prefer we do offer digital services via H&R Online which can be found on our website https://online.hrbs.co.uk/landing We’re very pleased you chose to save with us, your local Building Society. We are committed to maintaining our presence on your high street, providing face-to face services, and supporting your local communities. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

The lady was very good at explaining the various sav...

The lady was very good at explaining the various savings accounts and helping me decide on the right one for me. She was very kind and patient as I do not understand figures very well. I came away feeling I had made the right decision. Reviewed on: 5th March 2025

Reply from Hinckley & Rugby Building Society Hi Sheila, Its great to hear we left you feeling confident in your decision of a suitable savings account, thank you for choosing to save with the Society. Our team are here to help wherever they can, so should you need any further assistance please do not hesitate to reach out. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 18th March 2025

Answered my queries, excellent product, great cystom...

Answered my queries, excellent product, great cystomer service Reviewed on: 4th March 2025

Reply from Hinckley & Rugby Building Society It’s great to hear you were happy with the service you received from our customer service team via the phone. We believe it’s really important our members receive the same great service however they choose to deal with us. Thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

The Building Society has been very made it very easy...

The Building Society has been very made it very easy for local councils to set up new savings accounts that meet our financial regulations as well as providing a good range of savings accounts and good rates of interest. Reviewed on: 3rd March 2025

Reply from Hinckley & Rugby Building Society Hello Gabriella, It’s wonderful to hear you found our process to open a Local Council account easy and you were happy with the range of products we were able to offer. That was exactly our aim when designing these accounts so its great to hear they are delivering. Should you need any assistance in the future please don’t hesitate to get in touch and thank you very much for taking the time to send your review. Response date: 5th March 2025

Visit to Lutterworth Branch

We popped into the Lutterworth branch to inquire about opening some sort of account. We came out with an account chosen and opened. Natalie talk us through all options and was very informative and patient. Reviewed on: 28th February 2025

Reply from Hinckley & Rugby Building Society Hello Dorothy, It’s great to hear we were able to help you find a suitable home for your savings and it’s lovely to hear how pleased you were with the service you received from Natalie. Should you need any further assistance please do not hesitate to get in touch, we’d be happy to help. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

fab service from the staff at the branch

fab service from the staff at the branch Reviewed on: 28th February 2025

Reply from Hinckley & Rugby Building Society Hello Kaye and thank you for your comments on the service you received from the team in Broughton. It’s great to receive your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

Was able to see a staff member (Rita) at South Wigst...

Was able to see a staff member (Rita) at South Wigston branch and open an account with making an appointment, which was extremely helpful. Rita was knowledgeable and professional throughout and ensured I understood everything without being patronising. Reviewed on: 27th February 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for reviewing our services, it’s always great to hear comments like these. We work hard to ensure our team have a good understanding of our products and services so our members can pop in deal with their savings without the requirement to book an appointment. We will ensure your comments are passed on to Rita and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

Rita at the H&R South Wigston branch

Rita provided excellent support for us opening an additional account and moving money between accounts. She was friendly, helpfull with very good customer care skills. Reviewed on: 25th February 2025

Reply from Hinckley & Rugby Building Society Hello Michael, It’s wonderful to hear Rita was able to assist you with your savings accounts and you felt her approach was friendly and helpful, that’s exactly what we’re aiming to provide to our members. Thank you for taking the time to send your review through. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th March 2025

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