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Hinckley & Rugby Building Society: Savings reviews

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4.85
Based on 1,625 reviews, last reviewed 5th Mar 2026
39% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
12%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026
Eleanor T's avatar
Eleanor T

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025
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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

5
Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024
Dawn 's avatar
Dawn
Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024
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Hinckley & Rugby Building Society

New customer with Great first impressions

5
This is my first account with H&R BS and so far I can only say positive things about them. My postal application was received by them and they took the time to actually call me to confirm receipt and check that I understood the terms and conditions of the account. This is great customer service and lovely to know that they really care. Really looking forward to saving with them for years to come. Thankyou! Reviewed on: 15th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th March 2023
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Hinckley & Rugby Building Society

Great customer service

5
Had a call from the Hinckley & Rugby today about my recent savings account application. The lady was very friendly and just rang to see that I am happy to go ahead with the account opening and that I am happy with the terms and condition of the account. A courtesy call such as this one is a rare thing these days and much appreciated. Thank you. Reviewed on: 15th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th March 2023
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Hinckley & Rugby Building Society

Opening an account

5
Very helpful nothing to much everything explained very well prompt service what more could one ask for Reviewed on: 15th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th March 2023
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Hinckley & Rugby Building Society

Great service

5
Excellent savings account and rate, just what I wanted Reviewed on: 15th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th March 2023
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Hinckley & Rugby Building Society

Quick

5
Easier than pressing buttons on a computer and a human voice. Well done H&R Reviewed on: 15th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 16th March 2023
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Hinckley & Rugby Building Society

Friendly, helpful and efficient

4
Helpful update received on progress with opening the account. Answered efficiently a question presented. Reviewed on: 14th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 15th March 2023
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Hinckley & Rugby Building Society

I'm impressed with your efficiency.

5
I'm very happy with the service I have received so far. Reviewed on: 14th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 15th March 2023
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Hinckley & Rugby Building Society

Excellent service

5
Refreshing to deal with friendly, efficient people. Reviewed on: 14th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 15th March 2023
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Hinckley & Rugby Building Society

Very favourable first impressions

4
The initial response to my Savings Account Enquiry was prompt. The literature received was clearly laid out, not over burdened with 'in-house'jargon, included what I considered to be useful and relevant product information and all presented in a very user friendly format. Subsequent to opening my account, in order to clarify a query, I received an email followed by two very polite voicemail messages (from Michele) as I was unable to respond immediately. On calling the branch, I spoke to the manager (Tracey) who instantly knew the reason for my call and dealt with the enquiry efficiently and in a very friendly manner. I was very satisfied by the service provided. Reviewed on: 12th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 13th March 2023
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Hinckley & Rugby Building Society

Excellent and Personal

5
Excellent Service - Very Personal and helpful - someone answered the phone, able to help and did very efficiently and effectively Reviewed on: 11th March 2023
H&R Member Feedback's avatar
H&R Member Feedback
Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team Response date: 13th March 2023
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Hinckley & Rugby Building Society

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