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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1599 reviews)

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4.85

Based on 1,599 reviews, last reviewed 8th Feb 2026

9% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Staff were very helpful and spent time guiding us th... Staff were very helpful and spent time guiding us through our transaction. Reviewed on: 8th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1599)

Review of the Hinckley & Rugby Building Society, Savings:

Excellent personal service

A pleasure to deal with from start to finish, Liam Hollis was quick to answer the phone and assist with some issues regarding account opening. Reviewed on: 7th April 2025

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for your comments regarding the service you’ve received from Liam. It’s great to hear he was able to assist you with your new account and you weren’t left waiting when you called our office. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

Very welcoming nice friendly staff everything explai...

Very welcoming nice friendly staff everything explained in detail as to the product I was looking to invest in Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Nigel. Thank you for your feedback. We’re delighted to hear that our team provided a welcoming, friendly experience and explained the product in detail. It’s wonderful to know that you felt supported and well-informed throughout your visit. We look forward to assisting you with your future financial needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service from Linda

Excellent customer service from Linda Reviewed on: 29th November 2025

Reply from Hinckley & Rugby Building Society Hi Kim. Thank you for your feedback. We’re delighted to hear that you received excellent customer service from Linda. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Very helpful

The south wigston branch were very helpful and got the account all ser up Reviewed on: 28th November 2025

Reply from Hinckley & Rugby Building Society Hi Gav. Thank you for your feedback. We’re delighted to hear that the South Wigston branch were able to help you and get your account all set up smoothly. We’ll be sure to pass on your kind words to the team. We look forward to continuing to support you, and see you soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Good product and excellent service.

Good product and excellent service. Reviewed on: 27th November 2025

Reply from Hinckley & Rugby Building Society Hi Graham. Thank you for your feedback. It's great to hear that you were pleased with both the product and the service you received. Providing excellent service is always our priority, and it’s wonderful to know we met your expectations. We look forward to assisting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

I recently visited the building society to ask about...

I recently visited the building society to ask about savings options and other investment opportunities, and I was extremely impressed with the level of service I received. JO was friendly, patient, and genuinely interested in helping me understand the best choices for my financial goals. They explained everything clearly, without any pressure, and took the time to answer all of my questions in detail. It’s rare to find this kind of personal attention and care, and it made the whole experience feel comfortable and reassuring. I left feeling confident about my options and truly valued as a customer. I highly recommend this building society to anyone looking for trustworthy advice, excellent service, and a team that puts customers first. Reviewed on: 27th November 2025

Reply from Hinckley & Rugby Building Society Hi Rich. Thank you for taking the time to share your experience. It is wonderful to hear that Jo provided such friendly, patient, and knowledgeable support, helping you feel confident and well-informed about your financial options. It’s also great to know that our personal attention and care made your visit comfortable and reassuring. We’ll be sure to pass on your kind words to the team — they’ll be greatly appreciated. We look forward to seeing you again soon. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Great Service

Thanks to Linda at South Wigston for her helpfulness and knowledge when dealing with our needs. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. We’re delighted to hear that Linda at our South Wigston branch was able to assist you with helpful and knowledgeable support. We’ll be sure to pass on your kind words to her — they’ll be greatly appreciated. Thank you for choosing Hinckley & Rugby Building Society. We’re always here to help with any future needs. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

First class service from Neil and the team!

I went into the branch to sort out some matters and was looked after by Neil, one of the team behind the counter. He, along with the others present that day, could not have been more helpful. They were very understanding of what I wanted to do and explained everything in very clear detail. I could not have wished for service any better. It is so reassuring to know that there is such wonderful customer service to be found these days. Thank you Neil and all of the team. I will look forward to my next visit. Reviewed on: 25th November 2025

Reply from Hinckley & Rugby Building Society Hi Edith. Thank you for your wonderful feedback. It is wonderful to hear that Neil and the rest of the team provided such helpful, understanding, and clear support during your visit. It’s fantastic to know that you felt well looked after and reassured by the level of service you received. We’ll be sure to pass on your kind words to Neil and the team. We look forward to welcoming you back to the branch on your next visit. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent, very efficient and friendly.

Excellent, very efficient and friendly. I have used many products from Hinckley and Rugby over the years, as I find them most reliable. Neil was, as always, very pleasant, took time to explain the products I was interested in, answered all my questions thoroughly and with great patience. Reviewed on: 22nd November 2025

Reply from Hinckley & Rugby Building Society Hi Elizabeth. We’re delighted to hear that you found our service efficient, friendly, and reliable. It’s wonderful to know that you’ve trusted Hinckley & Rugby with many of your savings products over the years. We’re especially pleased that Neil once again provided such pleasant, patient and thorough support, taking the time to explain the products you were interested in and answering all your questions clearly. We’ll make sure your kind comments are passed on to him. Thank you for your continued loyalty — we’re always here to help whenever you need us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

The best..

First class attention and best advice pleasantly offered Reviewed on: 21st November 2025

Reply from Hinckley & Rugby Building Society Hi Irene. Thank you for your feedback. We’re delighted to hear that you received first-class attention and helpful advice. Providing clear guidance and a positive experience for our members is very important to us, and it’s wonderful to know we met your expectations. If there’s anything more we can assist you with, please don’t hesitate to get in touch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

Excellent customer service.great customer Service

Excellent customer service. Each step explained carefully. All questions answered thoroughly. Neil gave time in a friendly, relaxed way in pleasant surroundings. I’ve used Hinckley and Rugby over many years as have other members of my family. I have always found the products offered competitive and counter staff courteous and very pleasant Reviewed on: 20th November 2025

Reply from Hinckley & Rugby Building Society Hi Elizabeth. Thank you for taking the time to share your feedback. We’re delighted to hear that you received excellent customer service, with each step clearly explained and all your questions answered thoroughly. It’s wonderful to know that Neil provided such friendly and relaxed support, and that you found the branch environment pleasant. We truly appreciate your long-standing loyalty, as well as that of your family. It’s great to hear that you continue to find our products competitive and our counter staff consistently courteous and welcoming. Thank you again for your kind words. We’re always here to help whenever you need us. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 4th December 2025

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