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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1602 reviews)

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4.85

Based on 1,602 reviews, last reviewed 11th Feb 2026

17% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Useful meeting Tracey was very helpful, answered all my questions fully and explained things clearly.Took her time and meeting was not rushed. Great to have face to ... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1602)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

I went in to pay money into my account and ask about...

I went in to pay money into my account and ask about other savings accounts and the service I've received was outstanding and I've got all the information I needed Reviewed on: 15th November 2025

Reply from Hinckley & Rugby Building Society Hi Jordan. Thank you so much for your lovely feedback. We're delighted to hear that your visit went smoothly and that you received outstanding service. It’s great to know you got all the information you needed about our savings accounts. If you have any further questions or need additional support, we’re always happy to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

knowledgible service ,pleasing to hear honest opinio...

knowledgible service ,pleasing to hear honest opinion about my money Reviewed on: 14th November 2025

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re glad to hear that you found our service knowledgeable and appreciated the honest guidance regarding your finances. If there’s anything else we can assist you with, we’re always here to help. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

Friendly welcome and very helpful.

Friendly welcome and very helpful. Disappointed initially as we attempted to open the new account the afternoon before be discovered branch closed a 2PM and we therefore had to make plans to revisit in the morning. Reviewed on: 13th November 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback and for the kind words about our welcome and assistance. I’m really sorry for the inconvenience you experienced when you arrived after our branch had closed for the day. I understand how frustrating it can be to have to adjust your plans, and we appreciate your patience in coming back the next morning. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th November 2025

Gentleman was very pleasant, helpful and helped me u...

Gentleman was very pleasant, helpful and helped me understand LPA process. Was greeted with a smile snd politeness. Excellent service Reviewed on: 13th November 2025

Reply from Hinckley & Rugby Building Society Thank you for sharing such kind feedback. We’re delighted to hear that our colleague was able to guide you through the process clearly. Providing a welcoming and supportive experience is very important to us, so it’s wonderful to know you felt well looked after. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 20th November 2025

New account opening

Opened a new ISA account plus a transfer of an ISA from another B.SOC. Extremely helpful staff who guided through the forms. Prompt efficient service and open 5 days a week and Saturday unlike the Nationwide in Rugby. Reviewed on: 13th November 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback. We’re really pleased to hear that opening your new ISA and completing the transfer process felt smooth and well-supported. We also appreciate your comments about our opening hours — offering convenient access is important to us, and we’re glad it’s been helpful for you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 20th November 2025

Friendly and informative staff

The staff at Hinckley and Rugby Building Society are always friendly and are very informative. Their savings rates are competative and I am pleased that I can visit an office with any queries, instead of phoning or going online. Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Roskin. Thank you so much for your thoughtful feedback! We’re thrilled to hear that you’ve had positive experiences with our team. It's great to know you appreciate being able to visit in person with any questions. If there’s ever anything else we can assist you with, we’re always happy to help! If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Great Service at Hinckley and Rugby Building Society

Spent over half an hour in the branch going through my options and got good advice from all the staff, particularly one young lady . Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Brian. Thank you for taking the time to share your experience! We’re so glad to hear that our team was able to provide you with valuable advice and take the time to thoroughly explore your options. We’re especially pleased that one of our team members was able to make a positive impact. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Very friendly and helpful and knowledgeable.

Very friendly and helpful and knowledgeable. Always checking to see you have the best rates for your savings. Happy to explain in detail Reviewed on: 12th November 2025

Reply from Hinckley & Rugby Building Society Hi Denise. Thank you for your wonderful feedback! We’re so glad to hear that you’ve had positive experiences with our team and that we’ve been able to assist you in finding the best rates for your savings. It’s always our priority to provide detailed, knowledgeable advice and ensure our customers are well-informed. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Marie was extremely helpful when setting up my account

Marie was extremely helpful not only in setting up the account I was interested in but also advising in the best options for my existing account. All the staff at the branch are first rate. Always helpful, friendly and professional with the personal touch. Reviewed on: 10th November 2025

Reply from Hinckley & Rugby Building Society Hi Kate. Thank you so much for your kind words! We’re delighted to hear that Marie was able to assist you with setting up your account and offer valuable advice for your existing one. It’s also great to know that you’ve had consistently positive experiences with our team at the branch. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

Very helpful, friendly, knowledgable

Very helpful, friendly, knowledgable Reviewed on: 6th November 2025

Reply from Hinckley & Rugby Building Society Hi Ken. Thank you for your feedback! We’re so glad to hear that you found our team helpful, friendly, and knowledgeable. It’s always our goal to provide the best service possible, and we truly appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th November 2025

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