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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Brilliant customer service

In these days of online banking and faceless call centres, it was so refreshing to be able to deal with experts face to face! The staff at Lutterworth branch were exemplary: knowledgeable, friendly and efficient. They made choosing and setting up my savings account quick, straightforward and convenient. Reviewed on: 3rd January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 4th January 2023

Excellent service

I opened a savings account which was surprisingly faff free all questions were answered very helpful and informative thank you Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Good choice and service

Efficient and friendly service by the customer facing staff Reviewed on: 30th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Customer service at its best

I don’t know anywhere else where you receive a phone call keeping you informed of each process, or, what your choices are. Excellent advice, excellent service. Reviewed on: 25th December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Excellent service

The staff were helpful and knowledgeable about the products and processed my application very quickly. Reviewed on: 23rd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Reminder of the tradition values...

Very simple process to open a new savings account with guidance from friendly and knowledge staff, (Rita in my case) Reviewed on: 23rd December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Rainy Day 120 Day Notice

Generally happy with the level of service received Reviewed on: 22nd December 2022

Reply from Hinckley & Rugby Building Society Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd December 2022

Excellent service

Quick and efficient. Knowledgeable customer service representative. Reviewed on: 22nd December 2022

Quick to answer calls and respond to your queries

Opening accounts - all process was dealt very quickly. Staff are very helpful Reviewed on: 22nd December 2022

Good friendly service

Very helpful and explain all aspects. Reviewed on: 21st December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

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Hinckley & Rugby Building Society: Savings reviews

43% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Hinckley & Rugby Building Society Savings reviews (1625)

Lady was lovely,

Brilliant customer service

Excellent service

Good choice and service

Customer service at its best

Excellent service

Reminder of the tradition values...

Rainy Day 120 Day Notice

Excellent service

Quick to answer calls and respond to your queries

Good friendly service

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