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HSBC Kinetic: Business account reviews

Name: Business account
Rating: 4.69 (1941 reviews)

View other HSBC Kinetic products

4.69

Based on 1,941 reviews, last reviewed 7th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Best account for small businesses. I have had an HSBC Kinetic account for 4 years now and my experience has been great. Firstly there are no fees! The overdraft facility is easy to set ... Read more Reviewed on: 27th January 2026

Latest lowest rating:

1

Non-existent weekend support I called HSBC for help on a Saturday as was having issues downloading my transactions. They told me to reinstall the app. I did this but then was lock... Read more Reviewed on: 7th February 2026

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About this product

The HSBC Kinetic Current Account is for business customers.

The account is for sole traders or single director shareholder businesses. There’s no monthly account fee and you get free UK digital banking. The HSBC Kinetic account also includes a monthly cashflow outlook and categorised spending tools.

HSBC Kinetic Current Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Kinetic Business account reviews (1941)

Review of the HSBC Kinetic, Business account:

Everything I need for the work I carry out

HSBC doing a great job providing a great service and mobile app that meets all my business needs. Reviewed on: 8th March 2023

Reply from HSBC Kinetic Thanks for your review, great to hear that we're doing a great job and the app meets all your business needs. Response date: 9th March 2023

Excellent business app

I can access all areas of my business banking needs through the app. Reviewed on: 25th March 2022

Poor communication

Unfortunately the live chat and call centre option let me down. I therefore decided to stay with my current bank. Reviewed on: 25th March 2022

Excellent banking

I found this the best business bank account to open Reviewed on: 25th March 2022

Best deal for my business

Best deal you can have for your business Reviewed on: 25th March 2022

Really good business banking

So easy to set up and really easily accessible for any business Reviewed on: 25th March 2022

Simple and agile

Opened my bank account in minutes via the app, order my card and in a couple of days it arrived. Very intuitive app, with a lot of support for small business. Reviewed on: 25th March 2022

Easy & Simple

HSBC Kinetic made it simple and easy to open a business account. Unlike other companies, it didn’t overcomplicate the process, whilst still asking for all relevant information and documents. The app is fast and easy to track payments, providing a great customer journey. Reviewed on: 24th March 2022

Super Frustrating

I have had my business account for 7 months. I did everything through the app & all was going well. When I get my new iPhone 13 I was locked out of my HSBC app. I rang the telephone banking & went through security. They told me I answered the questions wrong & that the telephone banking was locked. I went into my local branch with all my ID, but they told me the app can only get unlocked via the telephone banking. So I completed a form in branch to unlock the telephone banking. They was sent off. 7 days later & HSBC have still not unlocked the telephone banking. So for the last 2 weeks I have not been able to manage my business account as I can only access it through the app. No internet banking option. I have phoned HSBC a couple times to chase this up & they have told me to be patient as the process is ongoing. So frustrating & so angry towards HSBC. Will be moving my business account elsewhere. Reviewed on: 24th March 2022

BEST OF THE BEST

Lovely app user friendly and has a good interface Reviewed on: 24th March 2022

Convenient, user friendly and helpful

My experience with HSBC has been easy and professional, the service as required responsive with any questions resolved promptly. For my small business, it provides everything I need with one handy app. Reviewed on: 24th March 2022

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