Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.74 (1231 reviews)

View other HSBC products

3.61

Based on 1,231 reviews, last reviewed 15th Jan 2025

57% decrease in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

43%

24%

11%

16%

Latest highest rating:

5

My bank account Good bank and amazing staff and great customer service Reviewed on: 14th January 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 15th January 2025

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1231)

Review of the HSBC, Bank Account:

Great

My experience with HSBC has been really good so far Reviewed on: 11th April 2023

parthetic customer services

no not join or open an account with HSBC as thier call centres are in another country and impossible toounderstand. unless you speak thier language. opened a new account and unable to register or set up mobile or online banking. contactacted custermer services whom i was unable to understand, and whom kept sending telephone security numers constantly. of which none worked. in the end I had to open an account with a different bank. Reviewed on: 14th June 2023

Customer service is non existent !

I opened a current account with this bank I've tried to log in to my account well over a week now with no luck I've received all the security, pin codes etc but I cannot log on now they locked my registration. The simple reason is I gave them my landline number when I should have given them my mobile and I sorted it all out over the weekend with great guys in HSBC. Now my number is blocked ... such rubbish its unbelievable in this day and age untrained staff and I'm moving to another bank ... waste of time Reviewed on: 12th June 2023

Horrendous

Never bother banking with this horrendous company. Their customer service is abysmal and unhelpful - they seem to read off a script and then put you on hold for ages before finding the right page to read off next. Opened an account over a month ago and still do not have access to any money or online banking, their letters say you can do this over the phone but whenever you try they tell you go into branch. My branch had permanently closed locally to me as a result of Covid so the closest one is ages away. I work full time (like most people) and therefore going into the branch is problematic for me within their opening hours and involves taking time off work, driving quite some way (and its a good job I do drive as this would be even worse) and parking. To think I was actually considering moving over business banking to them in the future - 100% will not be doing this after being on the phone for 45 minutes, their chatbot is even more useless Reviewed on: 9th June 2023

Great app

Really great app for banking, I find this the easiest to use of the main banks that I use. HSBC have been very easy to set up with and I feel particularly safe using their app. The application for the account flagged issues with my information with another main bank, which I had not even realised, and was particularly helpful for monitoring my safety. Reviewed on: 7th June 2023

Really helpful - if you use the app!

Have to open a new savings account by logging on online and not on the app. Okay great, but then when you hit a problem and try to use the chat function online you only get a robot who tells you that you need to phone or use the app. (Weird really you would have htought the same chat function could exist on the computer and on the app, especially if you need people to use both for different things). So you have to log in on the app to get help instead! Bit of a waste of time but did get the issue sorted in the end. Reviewed on: 5th June 2023

A decent high street bank

I’ve had an account with HSBC for 20 years now and generally have found them to be a good high street bank Reviewed on: 5th June 2023

Great

Been with HSBC for years and never had an issue Reviewed on: 2nd June 2023

Love their App!

I like using HSBC's banking app. They keep adding more and more features to it making it very convenient to use. I haven't needed to step into a branch for ages. Reviewed on: 1st June 2023

EASY AND FRANDLY GLOBAL BANKING

THIS IS A BANK WHICH DEAL ACCORDING TO PEOPLE NEEDS, LIKE THERE GLOBAL ACCOUNTS WHIC IS EASY TO USE AND AFFORADBLE, YOU CAN MANAGE DIRECTLY FROM YOUR ACCOUNT AND KEEP YOUR FUNDS IN A POOL TO USE IF YOU ARE AWAY FROM YOUR RESIDENT COUNTRY. THE CAHNRGES ARE AFFORADABLE AND YOU CAN USE THE GLOBAL WITHOUT ANY ISSUE. Reviewed on: 1st June 2023

Years of service

I opened my bank account with HSBC at the age of 11 and I am still with them today. Excellent level of service Reviewed on: 1st June 2023

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Cynergy Bank 1.00 from 1 reviews
Current Account
from Chase Bank 4.95 from 37478 reviews
Current Account
from Punjab National Bank 1.00 from 1 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

HSBC: Bank Account reviews

57% decrease in 5 star reviews

20% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

HSBC Bank Account reviews (1231)

Great

parthetic customer services

Customer service is non existent !

Horrendous

Great app

Really helpful - if you use the app!

A decent high street bank

Great

Love their App!

EASY AND FRANDLY GLOBAL BANKING

Years of service

Do you have a different HSBC product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024