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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Not helpful

Moving accounts, what a nightmare. Reviewed on: 26th May 2017

Amazing, and smooth, so enjoyable.

HSBC makes banking fun and easy. No more painstaking and feeling of pulling teeth anytime you have to do banking. Highly recommend this institution and would recommend it to each and every one of my friends and family members. They want to make you happy and the experience smooth and hassle free, the way it should be. They aren't only concerned with making money off of you. Reviewed on: 14th April 2015

Service is excellence.

HSBC is very good bank. Customer service is very good towards the customers. They very helpful. I would like to recommend to join HSBC banking. Reviewed on: 13th April 2015

Solid institution.

Solid institution with a great customer service experience. Their way of doing things is nice and refreshing. Keep it simple and have some patience. Not many bells and whistles but if you're looking for a no hassle banking experience I'd highly recommend this. Reviewed on: 13th April 2015

Reasonable banking services

I've had an online savings account and an online bill pay account with HSBC for quite a few years. I got the accounts when interest rates on such accounts were really good; unfortunately their interest rates (like with other banks) have gone way down. Whenever I've had to contact customer service by phone I've always had a good experience since their reps are knowledgeable and helpful. Their website is not quite as good when it comes to ease of use but it's still acceptable. I like that HSBC allows me the provision of designating a beneficiary for my accounts in the event of my death (a lot of banks don't allow that). Overall it's a good online bank. Reviewed on: 13th April 2015

HSBC is Great!

HSBC has been our bank for several years now. They are a secure financial institution, and they care about their customer's needs. I would recommend them. Reviewed on: 13th April 2015

never had any problems with this bank, first class service

they have exceeded my expectations every time. I am treated as an individual if ever I need to contact them. The online banking service is convenient and east to navigate to find the service I need at any time Reviewed on: 9th April 2015

bad service, incompetency, no word to express how bad HSBC is.

Bad service and customers are treated worst than animals ... Tried to open an account and after a mounth I am told that the account can be opened because of initials missing of my proof of adress.Great ridiculous does not kill. Was even asked to leave the branch................. That is scandalous and great Llodys agencies are next to them... This year Lloyds made a lot of benefits, no wonder why most of the Lloyds agencies are located next to HSBC ones. At least, in Lloyds banks, the customers service is a lot better and they offer solutions, HSBC proposes only troubles. The best expressions of HSBC ; I am sorry, I understand and rather than that no solutions proposed to help the customers. HSBC your policy can t be put into words to express how bad it is. I guess this statement won t change your methods and your outdated policies, continue like that Llodys and others normal banks will make even more benefits .................. Reviewed on: 21st March 2015

Rang as soon as suspicious activity was on my card

I had been purchasing games and other various things onlline and not even 30 seconds after i ordered the games hsbc rang to confirm that it was me using my card. I found this very helpful in case there was suspicious activity on my card, i would be content knowing they would ring to make sure straight away Reviewed on: 18th March 2015

Disappointing that such poor customer care exists in this organisation

Misleading information, rude advisors I will never deal with this bank again Reviewed on: 11th March 2015

They closed local branches, unhelpful staff not keen on keeping customers so I've moved to nat west

Been customer with them over 20 yrs, can't pay cheques anymore as local branches have closed, asked for new Internet Banking card got stunned look by cashier like I was talking another language in the end he said dunno. Suspended my credit card due to abnormal transaction that I understand but how about you phone me to prevent embarrassing me store? No longer keen on keeping customers happy so I'm in process of leaving. Reviewed on: 3rd February 2015

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