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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

1150% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Best service

I never get disappointed by this company. Reviewed on: 23rd March 2023

Great

Is everything perfect, no problems Reviewed on: 21st March 2023

Great app

Better than most high street banks, great app. Reviewed on: 20th March 2023

Poor customer service and simply do not care

In my experience very poor customer service (basic things can take up to four times as long, often with someone on the other side of the world who doesn’t understand the system or products or can speak clearly). No interest in customer service or genuine desire to help customers with mortgage/rates in this era of increasing cost of living challenges. No in-branch support despite visiting numerous times and asking to see someone to help me get a better mortgage rate. Will be leaving HSBC as soon as I can get a mortgage wiry an alternative provider. Simply too big, hugely inefficient and no understanding of their customers which comes across in spades at every level. Reviewed on: 19th March 2023

The best

Any issue costumer service ready for everything to be sorted Reviewed on: 17th March 2023

LARGE CHOICE OF PRODUCTS

HSBC has a large variety of products which satisfy my needs Reviewed on: 17th March 2023

No profit on savings

I have been saving each penny but never got any interest on the amount in my account. Then why not to prefer other banks. Reviewed on: 16th March 2023

Reliable service

Very helpful staff each time I ring. I get friendly advisors who sort any query I may have Reviewed on: 16th March 2023

Competent and safe

The bank is welcoming and very attentive to your needs Reviewed on: 16th March 2023

Not responsive for calls

Not the best bank. Would not use it if there is choice Reviewed on: 16th March 2023

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