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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.75 (1220 reviews)

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3.61

Based on 1,220 reviews, last reviewed 20th Nov 2024

29% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Good service and customer service is efficient Good service and customer service is efficient Reviewed on: 11th October 2024

Latest lowest rating:

1

How nice of you to lie to someone with mental health. How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental h... Read more Reviewed on: 20th November 2024

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About this product

HSBC’s Bank Account is accompanied by its mobile banking app, with a range of features to help you understand your spending. There are both arranged and unarranged overdraft options available and account holders can access all of HSBC’s savings accounts.

Choosing the right current account and provider can be difficult. But it’s important to be confident in the place you store your money. Our HSBC Bank Account reviews can give you valuable insight into life as a HSBC account holder.

Find out how long customers have been with HSBC and how satisfied they are with the Bank Account. Learn more about the mobile banking app and the features it has to offer. Read genuine experiences with the customer service team to see how HSBC handles its customers' issues. Find out if account holders would recommend the Bank Account to family and friends. Take a look through our HSBC Bank Account reviews to find the ones most useful to you.

If you have a HSBC Bank Account, share your experience with our Smart Money People community. How long have you had the account and is it your main current account? What are the pros and cons you’ve experienced whilst banking with HSBC? If you have an overdraft, were you satisfied with the options you had to choose from? Do you use the mobile banking app, and if so, what are your favourite features? Write an honest HSBC Bank Account review today. Together, we can help people like you make better financial decisions.

HSBC Bank Account reviews (1220)

Review of the HSBC, Bank Account:

Impersonal and slow

HSBC have a global image and might be handy if you’re international. However, I found them to be very impersonal and lacking in basic service. Their telephone colleagues don’t know what to do, and it’s a nightmare speaking to someone in my local branch (average wait 1 hour). App works alright but nothing special. I’m mostly disappointed in their ethical status and lack of value from everyday products. I’ve closed my account and will be going somewhere I’m treated as a person and not number! Reviewed on: 11th March 2024

Do NOT use HSBC!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too! Reviewed on: 18th May 2024

Impossible to withdraw cash over the counter

If you are thinking of opening an HSBC… If you are thinking of opening an HSBC Advance Bank account or transferring from another bank, I highly recommend changing your decision. If you deposit your money you won’t be able to withdraw it back in cash. I visited two different branches yesterday and today and was declined to withdraw a small amount of cash over the counter. I was asked to provide official documents in order to get my money back. I had to listen an hour of lecture as they are only doing it to protect myself. I'm now considering to close the account after 23 years of having it. But there is also a problem/ they don't have any cash in their vaults to give me. I will also need to book an appointment with the area manager if I decide to close the account. Doesn't HSBC have a reputation as the most non-compliant AML bank in the world? Reviewed on: 14th May 2024

Good value for money, excellent customer services

Good value for money, excellent customer services Reviewed on: 11th May 2024

Great app and customer service, easy to contact and...

Great app and customer service, easy to contact and feel protected against fraud Reviewed on: 7th May 2024

They closed my account without giving me any reason,...

They closed my account without giving me any reason, didn't even give me time to switch my account to other banks. Left me with no money for a few days. Couldn't pay my direct debits which effects my credit score. Worse Bank ever. They are fraudsters not a bank. They think that they are above the law. Reviewed on: 26th April 2024

Good overall account the online banking application...

Good overall account the online banking application could improve Reviewed on: 17th April 2024

Easy to deal with and the prices are excellent compa...

Easy to deal with and the prices are excellent compared to other banks. It is wonderful Reviewed on: 17th April 2024

Great products and reliable bank

Great products and reliable bank Reviewed on: 16th April 2024

safe , good job is confident and good for...

safe , good job is confident and good for investiment Reviewed on: 15th April 2024

They're ok!

No issues with this bank, however, no rewards for being a long serving customer. Reviewed on: 15th April 2024

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