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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1350 reviews)

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3.72

Based on 1,350 reviews, last reviewed 24th Feb 2026

2400% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

trustworthy, dependable bank with good incentives fo... trustworthy, dependable bank with good incentives for saving and investing Reviewed on: 20th February 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1350)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Fantastic Branch

Great customer service , never had an issue with my account , good offers and loyalties. Reviewed on: 8th February 2020

HSBC, BANK

The, staff, are, so, friendly, and, helpfull Reviewed on: 8th February 2020

Good service, nothing wonderful

My current account is with HSBC. I appreciate their online banking app which works really well for me and has great functionality. I wish they did more deals for their loyal customers, but overall I'm satisfied. Reviewed on: 7th February 2020

Excellent

Excellent service from the best bank in the world ! Reviewed on: 7th February 2020

Perfect bank for every human being on earth

HSBC Bank PLC is one of the best bank which you can chose to get best services and prompt response. Reviewed on: 7th February 2020

Fire

Never been disappointed with hsbc, the staff is allways keen to help and transform your questions into answers Reviewed on: 7th February 2020

No customer service

You walk into a branch and unless you have a paid account you don’t exist to the “assistants” Reviewed on: 6th February 2020

Best service ever!

Everything is on the high level, good services, fastest money transfer, lovely online banking app and great costumer support ! Reviewed on: 6th February 2020

Best out there

Been with them for over 5 years, always spot on everything Reviewed on: 4th February 2020

Ok but could be better

Switched from barclays for the cash reward. Was happy with the process and incentive but things like the HSBC app could be a lot better. Reviewed on: 4th February 2020

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