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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Great bank

Very convenient, good customer service. Easy to use app and great for paying in cheques via the app Reviewed on: 22nd November 2019

Fairly good bank

Staff are pleasant when I go in branch Reviewed on: 22nd November 2019

Good service over many years

have banked with them for many years without problems. Service been efficient and friendly when needed Reviewed on: 22nd November 2019

Helpfull and efficient

I has recently to misplace or lose my main credit card. Immediately went to my local branch - asked to speak to an advisor regarding the problem. Waited approximately 2 minutes - explained loss. Immediate hold on the card, a check of my account for any recent withdrawls (checking validity). And issue of a new card which arrived within 3 days. I call that good, efficient service with a human responsxe to my problem. Reviewed on: 22nd November 2019

Customer service

HSBC have always responded especially well to all my complaints and queries which is why I continue banking with them Reviewed on: 22nd November 2019

Its fine

No issues, everything works ok, online banking app is easy to use Reviewed on: 22nd November 2019

Really good internet banking but no reward on current account

Really good internet banking but no reward on current account like cashback or interest paid Reviewed on: 22nd November 2019

Always friendly and helpful

I have banked with HSBC for decades, in different parts of the country, through good and 'less good' times. I've always found the staff there to be knowledgeable, kind, helpful and, above all, friendly. I can't imagine ever banking anywhere else. Reviewed on: 22nd November 2019

Great Bank

Never had a problem with these and been with them for 28 years Reviewed on: 22nd November 2019

Friendly and always helpful

Every time I have been in there they have been helpful and friendly and always keen to help Reviewed on: 22nd November 2019

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