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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1351 reviews)

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3.72

Based on 1,351 reviews, last reviewed 5th Mar 2026

2400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

4

, open to all Reliable and professional empathetic open to all always a positive experience Reviewed on: 5th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1351)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Good

Never had any problems with them. Reviewed on: 18th November 2018

Good free account with savings attached.

Easy to set up, although had to make an appointment to organise my switch to them from another firm. I primarily use them as they have a branch near my work, so it's convenient to pay in money, primarily through the automated machines. Staff have always been helpful in branch when needed. Reviewed on: 15th November 2018

Fantastic Service

Personnel in the call centres are fantastic at giving great service and being down to earth approachable and understanding, Reviewed on: 14th November 2018

Great bank

I've been with HSBC for 24 years. Since I was 11 years old. Very reliable and provide a great banking service Reviewed on: 12th November 2018

Online banking is so easy

HSBC have recently updated their online banking. Its so intuitive and easy to use compared to others I have seen. I have always felt my money is secure banking with HSBC Reviewed on: 12th November 2018

Great experience

consistently helpful and easy to resolve any issues with, no problems in the 6+ years ive been using them Reviewed on: 11th November 2018

Great

Great banking experience , been with them for years ans really happy with them Reviewed on: 11th November 2018

Low overdraft charges

I've been with HSBC for a long time and that's mainly because it's always been so easy. Good online banking and the fact that they don't have a set charge for dipping into your overdraft ( just a daily interest which works out far cheaper) means I'd be reluctant to change. Reviewed on: 11th November 2018

Uninspiring

They do nothing awful and nothing amazing. The middle of the road. Reviewed on: 10th November 2018

Good customer service

Good customer service, they always go out of their way to help in my branch Reviewed on: 9th November 2018

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