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HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1262 reviews)

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3.66

Based on 1,262 reviews, last reviewed 3rd Mar 2025

360% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Very helpful staff & explain everything clearly Very helpful staff & explain everything clearly Reviewed on: 3rd March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

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About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1262)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

safe , good job is confident and good for...

safe , good job is confident and good for investiment Reviewed on: 15th April 2024

They're ok!

No issues with this bank, however, no rewards for being a long serving customer. Reviewed on: 15th April 2024

A very simple and easy to use app.

A very simple and easy to use app. Many branches offline. Reviewed on: 14th April 2024

Terrible service after 15 years of being a loyal cu...

Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given. Reviewed on: 12th April 2024

HSBC closing branches

Few, about 300 branches left. Phone helpers not bad.. Open branch st least 4 to 5 miles away, accessible by car, not public transport Reviewed on: 12th April 2024

Happy customer

Very happy with HSBC and my dealings with them have been great Reviewed on: 12th April 2024

Great services for banking

Great services for banking and credit card Reviewed on: 12th April 2024

Been with them all my adult life, they are all the s...

Been with them all my adult life, they are all the same, aren't they! Reviewed on: 12th April 2024

AVOID!! Worst bank ever

Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!! Reviewed on: 11th April 2024

Ok for basic daily use.

I use it for basic daily use and it’s ok. I asked many times if they would update their app to make it easier to manage money and section it so outgoings are easier to manage and budget for but all I get is open a different account. As if that is a sensible solution when there are many. Staff are great in the call centre and helpful. Reviewed on: 10th April 2024

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