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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Friendly and approachable.

I'm quite new to banking and sorting out my finances but when I go into branch, the staff are always friendly and helpful which puts me at ease. Reviewed on: 19th November 2017

HSBC Graduate Account

I have a HSBC Graduate Account. Do most of my banking online. Decent level of security with their encryption. Payments in/out of the account are always fast. Never had an issue with customer service in the bank itself. Reviewed on: 17th November 2017

Trouble Free

Phone,Internet and Branch.No problems in over 35 years. Reviewed on: 15th November 2017

Great customer service

I've been with HSBC for just over 10 years now and have always been pleased with the service on my current account, particularly when I go into branch! Reviewed on: 15th November 2017

Perfect!

I have had my HSBC bank account for over a decade; it has never let me down, and is one of the most giving options around! Reviewed on: 15th November 2017

Easy to use bank

I have had my current account with HSBC since I was 16 (now 31). The services in branch and online are easy to use and ive always been impressed when having to speak to telephone banking. Reviewed on: 13th November 2017

Good bank

I have been with HSBC since I was 11 years old Reviewed on: 12th November 2017

HSBC

Reliable, good customer service and overall good experience. Reviewed on: 12th November 2017

helpful and informative

Always polite and friendly when dealing with my queries. Reviewed on: 12th November 2017

Helpful staff, like the bonuses

I went in to make a payment, and a member of staff came out of the back and seeing a huge queue came over to see if she could help. Went out of her way for me. She also mentioned that they have started a rewards scheme, which I've now signed up for. Reviewed on: 12th November 2017

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