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HSBC: Credit card reviews

Name: Credit card
Rating: 3.47 (116 reviews)

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2.96

Based on 116 reviews, last reviewed 16th Sep 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

40%

20%

11%

23%

Latest highest rating:

4

The service is good. The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure Reviewed on: 15th September 2025

Latest lowest rating:

1

Not the simplest of credit cards Difficult to activate. Difficult to make on line payments. Just difficult all round, and no high street branch for 20 miles.. I've cut mine up. Reviewed on: 16th September 2025

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Credit card reviews (116)

Review of the HSBC, Credit card:

The best bank

Maybe the most trusted, safety and reliable bank. Their staff is very competent and polite especially in the Walthamstow branch in London they helped me a lot! Thanks Reviewed on: 10th March 2023

The best.

I have several credit cards and have found HSBC the best of the lot. They always offer decent balance transfers from other cards and am always kept informed in regular emails.I like this company a lot. Reviewed on: 8th July 2022

HSBC credit card experience

I have been really impressed with HSBC's Balance Transfer Credit Card Reviewed on: 4th July 2022

Sneaky late fees

Despite setting up a direct debit to always pay my credit card off at the end of the period (under the premise of "never needing to worry about late fees"), it turns out that the direct debit only lasts one year. Without notification, and once in the habit of not paying it off manually, suddenly the direct debit disappears and rather predictably I got stung with a late fee. HSBC support very unhelpful in dealing with the matter. Reviewed on: 15th June 2022

Great customer service

Prompt action by customer service to block lost card Reviewed on: 4th April 2022

Great online banking

Don't use branches any more. Reliable online banking service. Reviewed on: 4th April 2022

Solid

Solid credit card, greats benefits alongside amazing customer support team Reviewed on: 29th March 2022

HSBC Credit Card

I've had a HSBC credit card for a number of years and I have a suitable credit limit and its very easy to make payments via the app, which is important to me Reviewed on: 12th January 2022

A bank that listens to you

Pay attention to the customer's need Reviewed on: 12th September 2021

Ft buna

Multumit de la început și până în prezent Reviewed on: 4th August 2021

the most useless credit visa card and bank ever

i call costumer service today to increase my limit by from 500 pound to 1K , after nearly one hour on the phone ,and speaking to 3 different agents , i got a rejection . although i have 650 credit score /and total income of 40K / yearly . i dont advice anyone to try and ask to increases there limit , because its not trusted back and credit card for sure . now my credit score will drop down . i found them so pathetic to make such decision based on ridicules fact which is (i have not used my visa hsbc credit card for long time) how can i use it with small limit of 500 ??? Reviewed on: 8th July 2021

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