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HSBC: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 3.77 (93 reviews)

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3.73

Based on 93 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

24%

19%

Latest highest rating:

5

Easy first time buyer mortgage HSBC made the stressful experience of getting a mortgage so easy, even when our broker kept requesting new offers when the market changed and rates we... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lying con artists, should be banned As per my contract I could port my 5 years fixed mortgage. Sold my house, struggled to find another one, finally did and HSBC said they can't offer me... Read more Reviewed on: 20th June 2024

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About this product

HSBC Fixed Rate Mortgage reviews (93)

Review of the HSBC, Fixed Rate Mortgage:

Lying con artists, should be banned

As per my contract I could port my 5 years fixed mortgage. Sold my house, struggled to find another one, finally did and HSBC said they can't offer me half as much amount, sent 39 documents proving now I earn much more and their mortgage advicer cancelled last min twice and then I raised a formal complain eventually got another advicer, she was a script reading robot who asked for way more documents despite some were not relevant. Mortgage in principal was approved for the amount I wanted but when it came to actual application for which I was asked to produce bonus letter, work official letter showing pay raise, I was pushed down to £20k less than my required amount on much cheaper property than I had few months ago. Nevertheless, carried out hard search and several soft searches and after 2+ months of struggle and discrimination today I'm told I'm not approved for anything over a phone call at 7pm. Absolutely disgrace, greedy twits with incompetent script reading clowns who can't speak English. Will never be using HSBC again. Reviewed on: 20th June 2024

amazing

very helpful they guided me swiftly through the process, no nonsense Reviewed on: 28th December 2015

Patient with my new business and lack of money!

Since going self employed, I sometimes don't have all the money on the right days for paying the mortgage - times have been very tough, and HSBC have been pretty understanding and patient, removing much of the stress. They've allowed me to remove the Direct Debit and pay them when I have the money. The arrangement works and makes sure money only leaves my personal bank account when it's there and available. Reviewed on: 24th November 2015

Easy

Easy to arrange. Staff member was very knowledgeable of our needs and gave us different options before we finally decided on this product. Reviewed on: 20th November 2015

slow

they were good but they had a lack of staff to account to the demand of people Reviewed on: 7th May 2015

very good and good customer service

they are very sensitive to you and care about your every need, never have I felt unlistened to or not important to them they make you feel welcome and explain everything in terms that you and I can understand. And they always see to know what you are talking about even if you don't, they are never to busy for you and they always try to explain and make sure you understand as much as possible so they leave no room for doubt about anything. they send you regular letters and notes which are very helpful . all the staff members are helpful and friendly and so far I haven't spoken to any who have been rude or not nice, also they all seem to know what they are talking about and are very skill In their profiles. I have no need to doubt or not to trust them as other the year they have brought my trust up and I know my feelings and thoughts are safe with them and they will make improves on what's I say and I have seen this happen in my own time, they make time for you and you don't and have to wait around for long, they are very organised Reviewed on: 29th April 2015

It was okay

I bought my house and i needed a mortgage like most people and HSBC provided great mortgage rates for the house that i bought because i needed a mortgage, they helped me through all the difficult stuff for sorting out my loan. Would recommend Reviewed on: 29th April 2015

It's really great. customer service is the best and HSBC are very easy to deal with

HSBC have great deals for the right prices. There customer service is really good, much better than most other companies. the people are friendly and everything is very easy to do Reviewed on: 29th April 2015

Unclear and Not great T&C. OD rates bad.

I used to like HSBC, however they are very unclear about their terms and conditions. Always read the smallprint! Reviewed on: 29th April 2015

Best Experience

HSBC advisors are much helpful compare to different banks and they have better rates Reviewed on: 22nd April 2015

HSBC has not given me good service

Every time I visit HSBC bank to do my banking the tellers are rude and do not tend to all my banking needs and I have been there for ten years think it's time to switch to a new bank for now Reviewed on: 14th April 2015

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