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HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.08 (84 reviews)

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3.20

Based on 84 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

11%

33%

Latest highest rating:

5

Excellent product and service from HSBC! Excellent product and really good customer experience. The insurance products are a great piece of mind and offer great protection against the unexpec... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier is a premium current account that offers a range of services.

To be eligible, you’ll need an annual income or savings and investments of at least £100,000 or be an HSBC Premier customer in another country. As a customer, you’ll get wealth management support, travel benefits, priority service and rewards.

HSBC Premier reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Premier bank account reviews (84)

Review of the HSBC, Premier bank account:

Not really the World's local bank

I am a student in London but my family lives in Hong Kong. About a year ago I had the most ridiculous experience of my life. I was in Hong Kong about to go on to China to spend a month doing an important internship. In order to get the visa to China, I had to obtain travel insurance. No problem: HSBC Premier offers a travel insurance along with Premier membership. Fantastic! The visa desk, however, required proof. Okay, I'll just go to the bank and get a signed certification from them. Upon arrival I explain my problem at the Premier desk and I'm told they cannot help me because despite also being a Premier customer in Hong Kong, my travel insurance was linked to my UK card. They tell me to call HSBC Premier in the UK. As I was reluctant to spend dozens of pounds on international calls, they were kind enough to lend me a phone – until they closed at half past noon. So there I was in desperate need of getting my visa before my flight, waiting to get a very simple piece of paper from HSBC. And sure enough, as I spoke to the HSBC Premier UK call centre in Scotland, explained to them my problem and its urgency, they told me not to worry and that they would send it to me immediately." Great!" – no. They were going to send it to me at my UK home address by post and it would arrive in the next 3-5 days. "How does this help me? I'm in Hong Kong. Hello?" So I suggest: "Can you email it to me?" "No Sir I can't do that..." "Really? Ah, it's rather simple: you prepare the letter you were originally going to send to my home in the UK, but instead of sending it, you take the paper out of the envelope, put it in a scanner, scan and email it to me." "Sorry Sir, I can't do that, it goes against our security policy." "Okay well how about you email or fax it to your branch here in Hong Kong and I can receive it from your colleagues over here?" "That won't be possible Sir! We can only send it to you personally by mail. If you like we can register a new address and we will send it to your Hong Kong address?" Uninterested by the prospect of waiting two weeks to get a travel insurance, I told HSBC Premier to forget it and spent £100 on another travel insurance. All in all the World's local bank is an international mess, strongly lacking in cooperation between branches internationally. HSBC Premier is a waste of time, but hey, at least I got to have free coffee. Reviewed on: 12th January 2016

Ridiculous time to replace a credit card.

We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it arrives in the next post it will be 11 days, hardly a premiere service. Credit cards from other providers arrived after three and four days. Reviewed on: 7th July 2024

Premier account customers are treated appallingly

Although I have a monthly salary after tax of £11k and £50k in savings with HSBC they reduced my overdraft and asked me to re-apply to have it increased by £1.25k back to £5k. I rarely use my overdraft and have been with them for 30 years. I am now moving my business Reviewed on: 4th May 2024

good and esay access, no big issue so far

good and esay access, no big issue so far Reviewed on: 12th April 2024

Best customer service

As a premier customer for many years I cannot live without its services! I have lived in many counties and it was so easy to set up global account in each of them. I have access to 24hr support and have been helped out of tricky situations by their excellent team! I have been an HSBC customer for decades and as I travel lots I always feel safe knowing the premier team are there to help. Reviewed on: 4th April 2024

Very good customer service.

Very good customer service. Quick and efficient changes to account details and effective at managing large payments. Reviewed on: 2nd April 2024

HSBC service is the last you can call premium

I'm with HSBC for over 18years, last few years I have more then enough money on my advanced account for Premier accaount requirments, however no-one bother to offer or suggested upgrade my account. Finally this year I decided update Advance to Premier account - process was sooooo painful I can't describe - several phone cals to book appointment, 3 cals back (with dropping call in the middle of conversation by bank advisors), finally happened ! After few day I checked my account and all data was put wrongly, income, outcome . wrong DOB. I asked to transfer my credit card in to Premier - this request never was done. I had requested transfer credit card again, after few days received blank paper form with no clear instruction what to do or how to complete ... completed , sent back. Today after over week I called bank again (there is complete radio silent for bank about any progress), I been informed I need to GO to bank branch to confirm my signature ????? THIS IS BANK with "premium" bank account and service, you can buy phone and confirm your identity online or complete form for passport over internet but any simples task with HSBC you need to GO to bank branch or dealing with someone over phone - seriously ?! in 2024 ??!! Reviewed on: 26th January 2024

Perfect for international transfers.

International transfers from/to premier account uk to/from premier account overseas is very easy, instant and free of charge which suits me the best. Reviewed on: 6th April 2023

serves well

being a premier customer is a premium quality customer experience. the level of customer service is outstanding. Reviewed on: 31st March 2023

A brilliant service

Having moved over recently I can say their customer service has been excellent. They have also been superb at dealing with any issue. The app is quite modern and does what it needs to Reviewed on: 17th March 2023

Do not bother

I was charging banks from Barclays premier as all of the Benefits you USED to get have gone and hsbc premier seemed like a good choice the service has been dreadful everything is sent by Royal Mail and is slow the app is so unreliable and you can never get through to talk to anyone and they are closing again so many branches it’s a nightmare worst of all they don’t care Reviewed on: 17th March 2023

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