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John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.57 (76 reviews)

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2.07

Based on 76 reviews, last reviewed 11th Dec 2025

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

John Lewis at war with customers? I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now... Read more Reviewed on: 11th December 2025

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About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

John Lewis Home insurance reviews (76)

Review of the John Lewis, Home insurance:

Very poor service!!!

I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only to find out at a later date that in fact this is an outsourced business. When my partner and I became engaged I contacted JLHI to add the engagement ring to our home personal possessions cover. I was informed that the value was too high and as a consequence of this I I was told I had to find a new insurance policy as JLHI would not cover us any longer. I find a new insurer and go back to JLHI to inform them and then they tell me I have to pay a further £85.44 to cancel the policy even though it was them that were responsible for cancelling the policy. I explained that I shop with JL all the time but they would not change their mind and I had to pay. I have complained to JL but no replies. I feel totally let down and disgusted with the level of poor service and understanding. Never again with I be spending my money with JL in any form, period! Reviewed on: 30th May 2025

Simple home insurance - no fuss

I've had home insurance with John Lewis for a couple of years now. I found the online application not too onerous, and easy to choose different levels/inclusions exclusions such as accidental damage. I haven't had to claim, so can't comment on that. But overall it's been fuss free and simple and reasonable value with a brand I trust. Reviewed on: 1st August 2016

Car Insurance Reviewer

I found the customer service excellent, very quick and helpful. I unfortunately needed to make a claim and the whole system was dealt with with understanding and swiftly. I couldn't have asked for better. Reviewed on: 19th July 2016

Endless phone calls

Did a quote for John Lewis home insurance which was not only more than double anywhere else, but now they've phoned me every single day since leaving the quote. Poor form.. Reviewed on: 23rd June 2016

First Class Service

We needed to make a claim on our John Lewis Home Insurance and the service was exceptional. From start to finish we dealt with the same person, who was easy to get hold of, friendly and efficient. I was really impressed and this has made me stay loyal to the company. I would have no hesitation in recommending to friends and family. Reviewed on: 24th December 2015

John Lewis Home Insurance

I switched to John Lewis Home Insurance as my previous insurer kept jacking up the premiums. When my mountain bike was stolen I didn't think I'd recover its full value as it was four years old. The claim handler at John Lewis Insurance was a cycling expert and was very efficient and knowledgeable - he took me through the options and helped me find this year's equivalent bike from the same manufacturer Reviewed on: 6th November 2015

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