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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Missing money on balance transfer £4.4k

Did a 0% 0% fee balance transfer from JL newday to HSBC. HSBC sent money to right card...Newday cant find it...meanwhile took money from account...so paid it twice. 21 days on from raising it with them hours on the phone, emails and basically a groundhog experience getting nowhere with both banks. One says its gone through...Newday say can not find it...need more info in an endless loop with them. Awful awful awful. Stuff the points. Bad decision John lewis. Agree payment dates keep changing. 1st now 6th March!! Customer service ... you can not speak to staff who can deal with the issue...as for the "something else" telephone queue...you end up shouting at the automated system. Awful avoid avoid avoid. Reviewed on: 23rd February 2023

worse experience ever

I switched to the new provider,unfortunately this is the worse experience ever. The statement dates continuosly changing, interest rates applied on the amount already paid, offers not respected (ballance transfer free of charge fo 6 months- I paid interests from day 1). I will pay the remaining amount and cancel the card. That's a shame that john Lewis picked such a poor provider! Avoid at any cost!!! Reviewed on: 21st February 2023

Bad Day Finanancial services

Had the old John Lewis card for a number of years and always been very happy with it, however JL took the decision to change provider to a bunch of cowboys called New Day Financial services. Presumably this was done to save them a few quid as previously administerecby HSBC.Well, the old adage of paying peanuts and getting monkeys is certainly true for these. Almost impossible to get hold of, and random unrequested freezes on the card, leaving you looking stupid in a shop making the card little better than pointless to have.. Worst thing is after eventually getting through, they conduct an "investigation" and finish up saying the cardholder requested the freeze. How can they when didn't know it was possible and have no idea how to do it? Save yourself some trouble anf get a different card Reviewed on: 21st February 2023

the new provider is rubbish

The customer support representatives are nice but the product once taken over by the new supplier took a steep dip. Anyone today would offer me double the limit they do and they can't explain apart from some bs why they are afraid to offer a decent limit Reviewed on: 20th February 2023

rubbish service & lack of customer contact

Card was locked up after several swipe attempts & pin insertion. The card is a total waste of space. Phone to customer services says it offer contact to unfreeze on selection of items but the only option is to freeze which is not acceptable as it does not permit any payments. You cannot speak to anyone or email them with your problem . Their chat line is not working. When I have paid outstanding balance the card will be cut up & the account closed. My other cards work perfectly in stores without this irritation or online. Wrote complaint to John Lewis direct about NewDay but all they did was send it on to Newday who unethically texted my wife about the complaint I had made. What an awful way to conduct a business. Reviewed on: 15th February 2023

Awful

Unable to use unless you speak to someone,No good for online payment. Reviewed on: 14th February 2023

If it's not broke don't fix it

I have ditched the card, appalling service as tried to pay in full and it went pear shaped. Now have a ' real bank ' credit card, easy to understand and 4 weeks to pay .. John Lewis should be ashamed Reviewed on: 13th February 2023

No Problems with Partnership Card

Trouble free switch to new card provider: no problems: same credit limit: monthly direct debits with no issues: second card holder arranged with out difficulty: but I was not expecting problems: if you have a bad experience go to another card! Reviewed on: 10th February 2023

Sadly A Change For The Worse

My John Lewis card, when managed by HSBC, was my goto card and I used it consistently every month even paying for holidays on it. The change over to New Day was a bit complicated and I had to pay 3 times in the first month. I find the credit period has been reduced and this extra payment at the start of each month is un unwanted additional thing to think about. I no longer use the card and would not recommend it. The wrong move John Lewis. Reviewed on: 8th February 2023

Payment returned to my bank

Set up payment for 2nd Feb. The payment was returned to my bank. I had payed previous payments to the card with no problems but checked the details anyway. No notification from new day that they had returned money to my bank . Just as well I checked my bank statement! Reviewed on: 6th February 2023

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