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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Disaster

I have been with the old JL card since 2001 and have been very disappointed by the new day JL credit card they only give you 2 weeks to pay your balance instead of the normal 4 weeks which to me is not user friendly in my option they are taking advantage of there JL loyal customer base I am in the process of looking into changing my credit card company and spending my money elsewhere good bye JL & Waitrose. Reviewed on: 10th January 2023

Disasterous

The New Day (Santander) John Lewis Credit card is a disaster! What on earth have John Lewis done? I've binned it off now after my experiences at the beginning of November. There was a distinct lack of help, customer service, common sense and logic. Underhand tactics was certainly my suspicion. disguising the total amount to be paid. It should show this on the front page. I do not like "Payment Requested Amount" showing the minimum amount so if you aren't careful you will get interest charges. My credit limit has plummeted to £1,900 when my old JL card (HSBC) was £8,300. I requested the 5th of every month as the payment date but it was ignored and surprised to see it being the 10th of the month to pay. This meant at the start, I had to pay two bills (statement from my old card and statement on New Day card within 5 days of each other. The statement did not give any information on how to pay or who to pay by online banking so I rang the help line. The assistant was incapable of giving me correct information, she said, just pay Amazon! I got several aggressive text messages suggesting that I should set up a direct debit. No sadly I would not recommend this card service to anyone. Reviewed on: 9th January 2023

Not to be trusted

Found out when paying for shopping that my card was invalid. Last December statement told me my balance was £0 and have nothing to pay on Jan 5th On accessing my account online discovere I had defaulted on a payement and would be charged £12 for late payment. Problem caused by JL sending me a another statement on line and asking for payement on Jan 5th, On telephonng was told I need to set up a new Direct Debit to cover my new card. This was never made clear and we shouold have been told the card was invalid before the embrassment of rejection. I have had a JL card for over 25 years and never defaulted on full payment. This disrepectful to loyal customers Reviewed on: 9th January 2023

JLP need to check with whom they get into bed....

I have been shocked by the antics of this new JLP contractor as have many others. The Partnership would have had a clue if they carried out some due diligence and found that one of the private equity owners of this 'newday' entity was, in July 2021, fined £43m (yes £43,000,000) by the UK Competition and Markets Authority for its part in a generic drug pricefixing scandal, which had resulted in the National Health Service being overcharged by 'hundreds of millions of pounds' over several years" Reviewed on: 8th January 2023

HOPELESS

The new day application is a disaster for some customers without smart phone or internet . My elderly chum had to got to Peter Jones twice, where everything was kindly set up with him , but then , a month later , the direct debit was not taken. Previously he had paid by checque . He was shocked, unable to speak to anyone on the phone. Wonderful Peter Jones staff helped him again, but the card has been cut up and he has decided he no longer with be a JL / Waitrose customer. Reviewed on: 7th January 2023

Nothing good about it

Advertise balance transfers to from old card still get charged interest then find out no other card takes balance transfers from this card Reviewed on: 7th January 2023

Avoid this card

I transferred to the Newday card on 1st November 22 after 6 years with the old partnership card. I had a nil balance in November and by mid December, I had been charged £27 in interest. As previous reviewers have said, I have not paid interest before, I make payments on time etc and this feels like a complete scam. I am with the other reviewers - don't do it. Reviewed on: 7th January 2023

Don't fall for the new JL card

Apalling service from NewDay, rude assistants, apalling communications. Reviewed on: 6th January 2023

Don't do it!

Feeling traumatised after being charged interest and late fee plus card automatically blocked till tomorrow. I have NEVER ever paid interest or been late paying and I'm approaching 69 yes. Received statement dated 18.12.22 on 6.1.23 stating minimum payment was due on 2.1. Finally got through to New Day and explained re postal strike. Paid by direct debit straight away but card blocked till tomorrow. Apparently I must ring again when next statement comes out to request refund of interest and late fee. There is such a short turn around between statement date and due date that this is likely to happen again whereas with the old JL card there was about 3 weeks. I am very upset and now considering changing to a new provider after all these years. Please don't sign up! Reviewed on: 6th January 2023

New John Lewis card a disaster for John Lewis

In October I switched to the new JL card operated by NewDay. A disaster from the outset. They failed to credit my first payment to my account then asked for it a second time. I foolishly paid what was asked without checking. They paid the money back to my bank using my card so according to them I still owe it. Communications with New Day are all but impossible with long waits and rude and incompetent staff. Thousands of people are complaining and getting nowhere. I had a JL card for 30 years - no problems. If it says John Lewis on the card John Lewis are ultimatemly responsible. I have written to the Chairman of JL and had a response. She is looking into it. JL neeeds to stop the rot before it becomes terminal. Reviewed on: 6th January 2023

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