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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Good payers not wanted

Had a jlp card for many years. Paid full balance monthly and a five figure credit limit. New Day not interested. Reviewed on: 26th November 2022

Contactless and card scan does not work

Ever since we have the card the contactless option does not work! Additionally you can not take a scan of the card to make payments so it is now back to all being manual.John Lewis has gone way down in my estimation,will look to replacing the card with one that works.Have been a customer for over 15 years.They are now more interested in being 'woke' than resolving real issues.Another brand that has gone down the pan. Reviewed on: 26th November 2022

NewDay

NewDay card failed on line to EasyJet. NewDay said it was not their fault but fault of other providers who don’t have updatedBIM software. Not up to them to sort it out. Wrote to JL to advise disappointment in this credit card. Reviewed on: 25th November 2022

Poor service from New Day

After being locked out from registering my card and a New Day representative talking me through and problem still occurring the card got blocked and advised me I'd missed a payment when we've always paid our balance in full on time for over 15 years. I asked at local Waitrose and drove 70 mile round trip to John Lewis who basically didn't want to know. I emailed JL head office who just didn't wish to know and redirected me to New Day. They still charged me although bill cleared as soon as able once I was able to get registered. Contacted to make a complaint - interest was reimbursed but the email acknowledging my complaint with reference nos didn't materialise! I chased this up with a fobbed off solution by New Day! As soon as New Day acknowledge my complaint I will cut my card up and never shop at John Lewis again. This was not the customers option to change card but John Lewis who should take some responsibility for this. Appalling service by both companies. Reviewed on: 24th November 2022

Poor experience with NewDay credit card

The app is awful. My bank is not listed so can't pay my bill online. NewDay has felt underprepared from the start. In all my years with John Lewis Partnership Card never had any problems. Now sadly considering changing to a new credit card company if things don't improve. Reviewed on: 24th November 2022

utterly appalled by very poor experience at NewDay after many good years with my John Lewis card

I forgot my pin number and requested a reminder. When it eventually arrived the accompanying letter told me I needed to put the card in the machine and use the pin before contactless would work. I tried this but the card was declined causing awkward situation in shop. When I rang New Day I could not speak to an associate straight away but when I eventually got through to someone I was told the card did not work because it had been blocked so I would have to go to an atm to unblock it. When I suggested that it might have been helpful to tell me that in the letter with the pin reminder I was told that doing so might cause confusion for some customers whose card had not been blocked. At the very least I should have been told that my card might have been blocked and the procedure to follow if it had been! This was the second time I have had cause to phone New Day. The first time I waited ages to speak to someone about my direct debit. New Day has also reduced my credit limit to a third of the old one when I cannot recall ever missing my monthly payment of my complete balance with my old card. No explanation was given. While shopping at Waitrose in Putney and Chichester the cashiers have told me that many customers are unhappy with the new card so it seems that I'm not the only one! Reviewed on: 24th November 2022

What a poor card and service after many happy years...

Not really sure what JL think they're doing ... but every time I want to pay online or in store they practically refuse payment. Why has my online payment to a trusted retailer been declined (for both cards)... why do we have to keep inputting the PIN every other time we shop in store (even in JL or Waitrose). I'm very quickly going out of love with JL... I rarely shop with Waitrose now, so it could be good-bye to the JL card soon. Reviewed on: 24th November 2022

Payment on credit card made in full and not credited

Card was refused today and the account page said payment, made in full before due date and debited from my bank account, had not been made. Reviewed on: 23rd November 2022

NEWDay Card worse than awful

Loyal John Lewis and Waitrose customer for over 30 years, but the transition to NewDay and subsequent processing doesn't even warrant one star. Both my and my wife's card have been refused or not accepted as contactless at many outlets, including Waitrose. I am going to start food shopping at Sainsbury's using my new Sainsbury's credit card (which gives Nectar points (more flexible than JL vouchers). Such a shame! Reviewed on: 23rd November 2022

Lack of Information

I could not find a new payee in the lookup list to pay through my online First Direct account. First Direct informed me that I needed to search for Debenhams(?) in the list! - and use the card number as reference. On the JL statement it says to use the account number as reference. Still not sure what to do. Very confusing. Reviewed on: 23rd November 2022

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