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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

M & S is your new friend

NewDay gave me an indicative credit limit which was only 20% of my existing Partnership limit, so I have let the card lapse. I applied instead for an M & S credit card and they gave me my old Partnership credit limit, without being asked. I hope this post helps. Reviewed on: 7th November 2022

John Lewis - changes for the worse

John Lewis moving their credit card partnership to New Day from HSBC is turning into an unmitigated disaster. Unlike the experience of so many reviewers, our transfer to the New Day card was reasonably smooth apart from the avalanche of, mainly meaningless, emails accompanying the event. Then the real problems started. Firstly the reduction in time between the statement date and the due date for payment from 25 days with HSBC to 16 days with New Day which is unreasonable for cashflow planning in this current cost of living crisis. This only serves to damage the John Lewis brand image of a caring, customer focussed organisation. Secondly, the New Day statement says that the payment of the balance can be made by bank transfer. This is currently not possible. I spoke to my bank at the end of September 2022 who advised that they have not been given the necessary details to effect such transfers to the New Day Santander bank account. I then contacted John Lewis customer services about this bank transfer issue and an extremely unhelpful individual stated they said were unaware of a problem and should contact New Day. I spoke to New Day (eventually, after a 40 minute wait) and they blithely stated that they were aware of the issue and were "working with Santander to fix it". As of today they still have not fixed anything which makes me question the competence of New Day as a provider of financial services. I would not risk using their mobile app or setting up a direct debit because of their obvious lack of control. Perhaps it is time for the FCA to review their authorisation. At the same time this also brings into question the competence of John Lewis in moving their card provider from HSBC to New Day to the detriment of so many formerly loyal customers. It feels like part of a deliberate cost cutting policy by Sharon White and her lieutenants which will only serve to wreck the brand. She should either sort out this mess or get out. Reviewed on: 7th November 2022

Appalling

Having read the other reviews on here, I’m now quite glad to have been refused a replacement card despite being a long term loyal customer, spending thousands every year and paying off the balance every month. Very poor decision by John Lewis. Reviewed on: 6th November 2022

New card blocked twice for missing a payment for which we have had no notification.

We had the Partnership Card for many years, never missed a payment, always paid in full each month. My husband is the main card holder and I have a second card. Did my Waitrose shop and the pin was ok but the card was declined. Waitrose staff not very helpful. Left my shopping and came home. My husband had to login to the website as my card number was not recognised and they did not have any details for me when I tried. Eventually we found that we had missed a payment that we have had no bill for digitally or otherwise and no reminder texts, emails or notifications? We had already paid the 'old' card up in October. Once we have figured out how, we will pay up the 'new' card and cancel it! No more Waitrose for us. Is this how John Lewis want to loose customers? Reviewed on: 6th November 2022

Card blocked twice for no reason

I have an impeccable history with my old John Lewis credit card. Never in debt. Balance paid in full every month. New credit card issued with no quibble. In the first few days my card was blocked by NewDay twice, losing me a supermarket delivery of food each time. A complaint to John Lewis itself results in a bland email saying that my complaint will be passed on to NewDay. What's the point? I'm still waiting for a satisfactoiry explanation from NewDay and their call centre staff don't seem to understand how the system works in the UK. One person told me that if I phoned Sainsburys (what? Another call centre?) he was sure they would understand and "send round some food". No, NewDay staff, once your card is blocked Sainsburys don't pop round with some food. just because they feel sorry for you. I'll be sorry to miss the JL vouchers on each spend but I will be cutting up my JL card and using another one in future. I can't leave the house without help and rely on my online food deliveries. Reviewed on: 6th November 2022

Transition to NewDay-awful experience

How come JL, having a month’s to prepare transition from old HSBC provider to NewDay not prepared anything well! Obtained credit limit significantly lower than on old card (despite having excellent credit ratings within credit rating agencies) and now I can’t pay using new card at some online shops. More than 40 min waiting time on customer service line is ridiculous!. I know from other reviews some customers hasn’t been accepted for credit card at all. Was really happy with old provider but not at all with the new one. That’s not JL quality at all!! Reviewed on: 6th November 2022

Appalling service from J Lewis. Newday

The service provided by Newday is appalling. Balances that are incorrect, payment details that are inaccurate and impossible to talk to any one at Newday J Lewis. How sad that someone decided to ditch HSBC and introduce NewDay. I will be switching to another credit card as I have had enough. Reviewed on: 6th November 2022

Appalling!

John Lewis, what have you done? New Day is a complete disaster. Had a John Lewis account for so many years but am now cancelling our cards. Absolute rubbish service. Reviewed on: 6th November 2022

Terrible credit card

16 day between statement being produced and payment due date! Used to be 25 days, as is Amex . Used his card for 8 years for when Amex isn’t accepted. I’ve moved over to Halifax. Why the bad move JL? Reviewed on: 6th November 2022

NewDay

NewDay are a disaster. Have just had my card frozen because they say I have not made a minimum payment. I didn't make the payment because I had already paid off the full balance - as I do every month. NewDay have not shown my last two months payments on the list of transactions even though they have quite clearly gone through evidenced by my bank statements. Getting through to speak to customer service at NewDay takes forever, probably deliberately so, and I ended up trying to sort the problems by text messages, went round and round in circles. Had got absolutely nowhere after two hours by which time the not too accurately named helpline had closed. John Lewis must accept some responsibility and really get to grips with these people Reviewed on: 5th November 2022

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