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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Partnership card mess

Invited to replace current John Lewis Partnership card provided by HSBC by one from Newday. Declined. Tried to find out why - passed from pillar to post on phone lines. HSBC simply replied to letter with "not our problem". Appealed to NewDay - no reply. Wrote to John Lewis - told to complain to Newday. Wrote to Newday weeks ago & awaiting response. Meanwhile card stops working on 31st October Reviewed on: 27th October 2022

Appalling treatment from john jewis

Total mess up by john jewis on move to new day credit card. Appalling customer service impossible to contact anyone. JL / new day definitely don’t want customers like me - perfect credit score 40 years payment history and loyal customer but no longer! Card goes into the bin today. Reviewed on: 27th October 2022

Appalling mess on new credit card transfer

What an incomprehensible mess John Lewis have made changing its loyal credit card customers over to New Day. Impossible to contact by telephone or message. John Lewis has lost me as a customer after 40 years, perfect credit score, history and loyalty but John Lewis and New day definitely do not want customers like me! Insanity. Reviewed on: 27th October 2022

John Lewis

Bought megga items from them over the years, of which I have been a loyal card holder and spent many hundreds of pounds. Now been declined for the new card, through no fault of my own doing and after having just purchased a washing machine and cooker from them. Will not be using them in future unless the CEO gets a grip Reviewed on: 27th October 2022

Loss of your John Lewis credit card

After reading the article in The Sunday Times about people losing their card or getting a lower limit on John Lewis switching card provider. I think the reason they have been declined a new card or giving a lower limit is they pay off the full balance every month, which means the provider makes no money from them. Reviewed on: 27th October 2022

Utter disregard for loyal customers

I have had a partnership card for many years and always paid my balance on time. Why should I have to apply for a card I already have? Appointing this new credit card provider has been a disaster. My old partnership card is now in the bin. Goodbye JL. Reviewed on: 27th October 2022

Customer advisors did not do as requested

My review is based on the old provider of the partnership card. Took forever to speak to someone & when I did I didn't like their tone & instructed them to close down my account, advisor did not tell me that I had to ring back after 2 days & I ended up being chased for credit card debt plus interest that I didn't even know about. Managers in the UK listened to the call and found in my favour wiping the debt and awarding me financial compensation. Was looking at applying for the card again with the new provider but reading these reviews I have decided to avoid like the plague! Seems like the John Lewis partnership card is now even worse! Reviewed on: 27th October 2022

What a debacle

Like countless other loyal John Lewis and Waitrose customers, I have been rejected by Newday, and have today received a cold, impersonal email reminding me that my Partnership Card is about to stop working. To me, my Partnership card wasn't just a credit card, it made me feel part of the John Lewis family, which once had a reputation for reliability and excellent customer service. Whatever has gone wrong?! I can only hope that John Lewis learn something from this debacle. Reviewed on: 26th October 2022

New John Lewis Partnership Card: useless

The software seems to be completely untested - the balance on my phone app and the balance online are different. Ridiculous! Both the app and the online account tell me there is a minimum amount due, even though there isn't because I've paid the bill Though even though I've paid the bill I received an email asking for payment. Embarrassingly useless. Reviewed on: 26th October 2022

Goodbye John Lewis

With a £10,000 limit on my card which I have had for over 10 years I have been turned down for a new card. You have lost a customer for your stores. Goodbye. Reviewed on: 26th October 2022

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