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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.31 (894 reviews)

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1.31

Based on 894 reviews, last reviewed 30th Apr 2026

No new 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

High interest although you gain points using your cr... High interest although you gain points using your credit card whilst shopping in John Lewis Reviewed on: 17th April 2026

Latest lowest rating:

1

Zero TRUST, and HONESTY Customer service is shocking. A distinct lack of ANY rewards for points earned. You call to say you have recieved zero vouchers depite clocking up ove... Read more Reviewed on: 30th April 2026

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (894)

New credit card taking a long time to arrive

Despite receiving emails asking me to activate my new card as it should have arrived by now - sadly it has not. When I called the customer services line they say the wait is 45 minutes. This is not a Freefone service either. Reviewed on: 27th September 2022

New Partnership card: Cannot speak to a human being.

First statement received for the new card. Payment to be taken appeared incorrect. Called the number provided with what should have been a simple query. Not one of the automated options, so option to speak to a human being so sent in circles around the automated options. Tried the Complaints number instead - exactly the same experience, no human beings even on the Complaints number. About to cancel card. Reviewed on: 27th September 2022

Hopeless!

I discovered that my card had been frozen this weekend. It turned out it was because I hadn’t made the minimum payment on time, even though opi had no email or paper statement sent to me! Paid off balance completely, which I always do every month on old card but card is still not working. It’s impossible to contact anyone on the phone and the app is rubbish, no way to ask questions or have a web chat. Also now getting emails saying firstly that payment from my bank way successful then a second email saying it wasn’t, even though the money has been taken from my account. Step up John a Lewis this is way below you usual standard of customer care Reviewed on: 27th September 2022

New Day Partnership card

Appalling mess with their new partnership mastercard. You can't speak to anyone, there's a phone number but it just cancels itself just when you've got through the automated options, you can't pay your bill as the options to pay vanish as soon as you are about to click on it. Tried to add the payment account details to my bank but the account and sort code provided isn't recognised as a business. The old partnership card worked so well, wish I'd never applied for this one as I'm now stuck between the two. What a shame as I love John Lewis! Reviewed on: 26th September 2022

I just want a new pin number the one sent unclearo

It took ages on the phone with no luck speaking to anyone. I did not have luck on line Reviewed on: 26th September 2022

Credit card cock up

Applying for the New Day card with John Lewis has been a joke there is clearly a very poor web application site that has not been tested managed to get to the end and verification code did not work, so frustrating. Phone application equally as bad told the is a wait of 45 mins, maybe this is how John Lewis are going to increase their profits by charging for the phone calls, will be taking my custom elsewhere. Reviewed on: 26th September 2022

Refused x 3 !

Why was I refused it makes no sense I wish I could speak to someone but have given up.. Reviewed on: 25th September 2022

Declined

I like so many others had my application for a NewDay Credit Card declined. Having had a John Lewis Partnership Card for more than 15 years with a high credit limit paid off in full each month. I am appalled at the way John Lewis are treating loyal customers. It is a disgraceful situation and I too will be taking my custom elsewhere. L Jones Reviewed on: 25th September 2022

Avoid this credit card provider

The card initialising does not work as shown on the instructions. It is impossible to communicate with NewDay, the chatbot does not work, the phones are unanswered or cut off immediately. I suggest you contact Sharon White at John Lewis. Reviewed on: 25th September 2022

Felt personally rejected by a company I have done business with for over 40 years

Like the other reviewers, I experienced the same response - despite having a substantial income. John Lewis haven’t really explained why they’re making this change (which I can only assume is due to internal cost reasons, as it’s certainly not for their customer’s benefit). A really dreadful affair which is clearly damaging their brand at a time when they need it most! Reviewed on: 24th September 2022

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