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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (874)

Appalling experience with NEWDAY for John Lewis

First of software did not work properly, then rejected application despite having previous card over 10 years with good credit management record. Very high credit score (I checked) but they said they could not collect any information when I complained. Poor customer service. Took under five minutes to replace this card with one from a more reputable supplier, a major bank. Much less likely to use John Lewis now Reviewed on: 22nd September 2022

Partnership card, Absolute fiasco.

Some "partner/partners" should be fired for this.Card stops workingin two weeks.One emailm telling us that. One sheet bof paper with todays statement. My wife, principal card holder, has not been issued witha new card or even been invited tp apply. Reviewed on: 22nd September 2022

Very poor substitute

Cheap-looking card, not at all in line with the JL brand. Also, does not show a start date for the card, something required by many online retailers. After a hopeless web-chat, I called up and was eventually told my card’s start-date. Not impressed! Reviewed on: 22nd September 2022

Very mixed experience with NewDay so far

My application (primary cardholder) was processed swiftly. But although I applied for a supplementary card for my partner at the same time, this was not processed. Tried to contact them by web-chat, doesn;t work. Call centre are hard to reach (idiotic menus that waste minutes of your time). Operative who answered my phone was clueless. Really not a great start Reviewed on: 21st September 2022

OTT

Without checking back with me, when I applied for the new JL credit card, having had mine old one for donkeys' years, I was accepted - and my credit limit was raised by £1000. To my mind this is totally crazy, not something that I would ever want and not something I ever envisage needing - and not something that I would ever ask for. So then the faff of getting them to put it back to where it was before, and of course there's no facility for contacting them, other than by phone, to do this. Beam me up. Reviewed on: 21st September 2022

Credit limit decimated

Changed to the new card. Looks like I was lucky to get one but my credit limit has been reduced so much that the card is useless to me. I have been waiting nearly a month for the credit team to call me but have heard nothing despite chasing them twice. Terrible mistake, John Lewis. Reviewed on: 20th September 2022

Unworthy to be a customer.

Being an employee now retired and having had a JL credit card for 20 plus years never a missed payment l am no longer considered to be a credible customer entitled to the new credit card ..ok there's plenty of other retailers who would be benifit from my custom which JL will not be getting in the future. Reviewed on: 20th September 2022

Quality

Helpful and friendly and patient Reviewed on: 20th September 2022

Terrible phone communication

There seems to be no one answering any phones at any time. All three telephone numbers just go round in circles and eventually you will hear 'I'll connect you with an associate' and then it cuts off entirely. Shame on John Lewis for bad judgement in card services. Reviewed on: 20th September 2022

New credit card is rubbish - shame on you JLP

JLP has just lost a loyal, high earning, high using customer who pays off her balance every month. Plus, my £10K limit on the old card was reduced to £4K. Given that I use my card for all my payments, roughly £2K per month, I have little left for large single purchases. Then I tried to use my card contactless and Chip/PIN and the message said that the card was unsupported. Off to another provider - goodbye for ever. Reviewed on: 18th September 2022

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