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John Lewis: Partnership Card reviews

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1.32
Based on 882 reviews, last reviewed 12th Nov 2025
100% decrease in 5 star reviews
in the past 90 days
75% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
5%
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1%
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4%
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88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025
carol cheshire's avatar
carol cheshire

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025
Malcolm L's avatar
Malcolm L
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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.


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John Lewis Partnership Card reviews (882)

Hopeless!

1
I discovered that my card had been frozen this weekend. It turned out it was because I hadn’t made the minimum payment on time, even though opi had no email or paper statement sent to me! Paid off balance completely, which I always do every month on old card but card is still not working. It’s impossible to contact anyone on the phone and the app is rubbish, no way to ask questions or have a web chat. Also now getting emails saying firstly that payment from my bank way successful then a second email saying it wasn’t, even though the money has been taken from my account. Step up John a Lewis this is way below you usual standard of customer care Reviewed on: 27th September 2022
Kathp's avatar
Kathp

New Day Partnership card

1
Appalling mess with their new partnership mastercard. You can't speak to anyone, there's a phone number but it just cancels itself just when you've got through the automated options, you can't pay your bill as the options to pay vanish as soon as you are about to click on it. Tried to add the payment account details to my bank but the account and sort code provided isn't recognised as a business. The old partnership card worked so well, wish I'd never applied for this one as I'm now stuck between the two. What a shame as I love John Lewis! Reviewed on: 26th September 2022
Helena Steedman's avatar
Helena Steedman

I just want a new pin number the one sent unclearo

1
It took ages on the phone with no luck speaking to anyone. I did not have luck on line Reviewed on: 26th September 2022
Mrs margery kaulsi's avatar
Mrs margery kaulsi

Credit card cock up

1
Applying for the New Day card with John Lewis has been a joke there is clearly a very poor web application site that has not been tested managed to get to the end and verification code did not work, so frustrating. Phone application equally as bad told the is a wait of 45 mins, maybe this is how John Lewis are going to increase their profits by charging for the phone calls, will be taking my custom elsewhere. Reviewed on: 26th September 2022
Alistair 's avatar
Alistair

Refused x 3 !

1
Why was I refused it makes no sense I wish I could speak to someone but have given up.. Reviewed on: 25th September 2022
Carole Longmore's avatar
Carole Longmore

Declined

1
I like so many others had my application for a NewDay Credit Card declined. Having had a John Lewis Partnership Card for more than 15 years with a high credit limit paid off in full each month. I am appalled at the way John Lewis are treating loyal customers. It is a disgraceful situation and I too will be taking my custom elsewhere. L Jones Reviewed on: 25th September 2022
Lisbeth Jones's avatar
Lisbeth Jones

Avoid this credit card provider

1
The card initialising does not work as shown on the instructions. It is impossible to communicate with NewDay, the chatbot does not work, the phones are unanswered or cut off immediately. I suggest you contact Sharon White at John Lewis. Reviewed on: 25th September 2022
Reasoned's avatar
Reasoned

Felt personally rejected by a company I have done business with for over 40 years

1
Like the other reviewers, I experienced the same response - despite having a substantial income. John Lewis haven’t really explained why they’re making this change (which I can only assume is due to internal cost reasons, as it’s certainly not for their customer’s benefit). A really dreadful affair which is clearly damaging their brand at a time when they need it most! Reviewed on: 24th September 2022
Mike's avatar
Mike

BAD SERVICE WITH THE NEW CARD. NO CUSTOMER SERVICE.

1
Received my new card but can't even activate it at present, so it's no use. Phoned customer service, but after HOLDING 30 MINUTES I couldn't wait any longer - clearly not enough staff. Reviewed on: 24th September 2022
Ryderhood's avatar
Ryderhood

Declined

1
Applied for the card on an income of 38k and joint incomeof £50k, first class credit history and a mobile phone. Only reason I can think I was refused is I am in my 50's? Reviewed on: 23rd September 2022
R cornish's avatar
R cornish

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