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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

BAD SERVICE WITH THE NEW CARD. NO CUSTOMER SERVICE.

Received my new card but can't even activate it at present, so it's no use. Phoned customer service, but after HOLDING 30 MINUTES I couldn't wait any longer - clearly not enough staff. Reviewed on: 24th September 2022

Declined

Applied for the card on an income of 38k and joint incomeof £50k, first class credit history and a mobile phone. Only reason I can think I was refused is I am in my 50's? Reviewed on: 23rd September 2022

My card keeps on being refused as 'invalid'

Good News: I seem to have been fairly lucky in getting my Newday card Bad News: It does not work! I have been refused by Tesco, Travelodge and DVLA with the error code (online) of invalid card number. In Tesco's it was simply refused. I rang Newday (waited for a long, long time) but finally got through, only to be told that I should contact the supplier (I was incredulous that Newday wanted me to sort it out by phoning Travelodge - although she provided me with the number!!!). This is Newday's problem to solve (three weeks and counting) and I have also written to John Lewis who must take responsibily for their subcontractors. Shambles. Reviewed on: 23rd September 2022

credit limit means i'll never use them again

fairly simple - been a card holder for years. buy big stuff from them with the card with decent credit limit. credit limit is now the cost of a big shop at waitrose. i'm changing card and who i shop with. morons. Reviewed on: 23rd September 2022

Goodbye JL

Like so many others, good income, excellent credit score, have had JL card for years and always paid off in full but retired and so rejected for replacement card. JL and Waitrose will lose the over £10,000 spend a year from this household. Shame on you. Reviewed on: 23rd September 2022

I was a loyal customer

I was happy to go through the process of applying for the new JL card. Appalling decision John Lewis to change. I have had my old credit card for 10+ yrs. credit limit 10k. Paid off each month. New credit limit £250! A joke. Just because my husband earns our money and despite saying what our household income is - this is all you can offer me? If you really wanted to put off loyal customers from shopping at Waitrose and John Lewis you have succeeded! Reviewed on: 23rd September 2022

Finally got accepted

After a month of complaining to John Lewis Finance about being rejected and getting nowhere, I saw someone on here say email John Lewis Press Office. Their website says it’s only for press - ignore that and write and complain. They handled my complaint in 24 hrs by passing it to the press office of Newday. I got a reply same day and a review. Apparently as a “responsible lender” they’d turned down my application due to a problem with my data - but to reapply. I tried tonight assuming another rejection (given other peoples experiences) - but they had obviously flagged my record - got my monthly £10k monthly limit matching my old card. So if you are struggling to get anyone in John Lewis to deal with your complaint, (and in my case that included the CEO - who never even acknowledged my email) then try this email address: (Ignore the bit that says journalist and press only) [email protected] Reviewed on: 22nd September 2022

Pathetic

The renewal of a new card is absolutely pathetic. Cannot understand why they cannot look at the history of the cardholder. Have now decided after 30 years that I shall not be making any major purchases from John Lewis or Waitrose. Same goes with their insurance. Reviewed on: 22nd September 2022

New Partnership card? Seems it's not to be ...

Having had a JLP card for over 40 years (storecard initially, then Partnership Card) I have been refused a new-style card by New Day, so my average 1K/pcm spend on the card will have to go elsewhere (probably Sainsbury's). JLP's loss ... Reviewed on: 22nd September 2022

Poor management

Problems which I experienced in being refused similar to others, More generally a decline in standards visible in a number of areas in John Lewis since arrival of current Chief Exec. Perhaps there should be a review of management Reviewed on: 22nd September 2022

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