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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (882 reviews)

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1.32

Based on 882 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

75% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Lost my £3000 payment to my Partnership card Lost my £3000 payment to my Partnership card through their app for 2 weeks, causing much stress and many phone calls trying to get my money back - as ... Read more Reviewed on: 12th November 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (882)

Name and shame John Lewis

I've been a JL credit card holder for 10 years with an impeccable credit reference. I have applied for a credit card with their new provider - I've been rejected. The new provider, New Day, are impossible to get hold of. When I finally got through, they said the only way to help me was to make a complaint. I never thought it would be possible to be treated in this way by someone with reputation of John Lewis. John Lewis say they can do nothing for me. An absolute disgrace. Reviewed on: 28th September 2022

Let down change in Credit Card provider

Like many others we have been a loyal Customer of John Lewis and Waitrose for over 30 years. We've always paid our monthly bill in full on time. We've also tended to purchase through John Lewis for the warranty and their Voucher scheme, and of course for their honest reputation. We are a reasonably large consumer, have a high credit score rating and cannot understand why we have been refused for the new credit card now on two separate occasions. It's a big shock and a disappointment. From all the complaints it would appear that this may well bring significant repercussions for future business for the company. We will be using Amazon etc and other supermarkets in future. Reviewed on: 28th September 2022

NEW JOHN LEWIS PARTNERSHIP CARD IS APPALLING

Decent customer service with the old John Lewis Partnership credit card (which I had for about 20 years). Not so the new one. Does their phone line have an staff at all. I cannot get through to them. Reviewed on: 28th September 2022

Transfer took 15 minutes

Code provided and application took less than 15 minutes. Also got higher credit limit. Reviewed on: 27th September 2022

fallen out of love with John Lewis

My husband and I found the whole process of applying for the new credit card totally frustrating and confusing. 2 hours of our lives wasted going around in circles on this complicated application. When we finally received our cards my husband's on line payment for car insurance was declined and then his on line payment to the DVLA for car tax was also declined. He contacted NewDay customer services to be told that his insurance company hadn't processed the payment properly and that they were also having problems with all Government sites and this was an on going problem. He had to use another credit card to complete the transaction meaning he lost out on the points he would have earned using the John Lewis credit card. When he received his statement for payment it had to be made within 12 days. A much shorter period than the old John Lewis credit card. Today he tried to settle the statement on line from his bank on a date of his choosing but the NewDay account number and sort code was not recognised by his bank (LLoyds). He was reluctant to make payment through the credit card app as that involves yet another bank(Nat West) and making the payment on that day and not his preferred day, Not in the slightest impressed with this new card and we know of many other people having had similar problems. Have fallen out of love with John Lewis and would not consider any of it's other financial services. Reviewed on: 27th September 2022

Credit card changes are an insult to loyal, longstanding customers

John Lewis Partnership (JLP) are trying to force me to change to their new Partnership Card with NewDay (which, I recall from my professional finance days, used to be something of a sub-prime lender, maybe it still is?). I have had my current Partnership Card (managed by HSBC) for many years and their customer service has been exemplary. Reports of the New Day experience are not encouraging and, having retired recently, I am concerned that my credit limit will be slashed due to my drop in income, even though, in asset terms, I remain a high net worth individual. I rarely use the full credit limit and always pay off the balance at the end of the month, but the credit limit is important to me when paying for occasional big ticket items such as trips to visit family in Australia. Therefore I'm not prepared to risk an application to NewDay who appear to take no account of one's track record with the existing Partnership Card. I'll look for a card from another provider instead. Sadly this fiasco is indicative of the tone deaf management style of the JLP's current CEO, Sharon White, (who recently, very publicly, accused us self-funded early retirees of being the cause of labour shortages and wage inflation!). Ms White seems to be determined to alienate JLP's core customer base, which is a strange business strategy indeed. Reviewed on: 27th September 2022

Very Poor Service

Despite receiving emails to activate my new Partnership Card no card has been received . When I called to enquire when it will be sent I was told there was a 45 min wait to deal with my query. Simply not good enough! Reviewed on: 27th September 2022

Declined New Card - Sharon White has abdicated her responsibility

Loyal customers for 40 years - spending around £10k a year. Declined for new card. Complained to Chair. Totally inadequate response. Places all responsibility on New Day, thus abdicating her responsibility. John Lewis seems to have a 'death wish'. Reviewed on: 27th September 2022

New credit card taking a long time to arrive

Despite receiving emails asking me to activate my new card as it should have arrived by now - sadly it has not. When I called the customer services line they say the wait is 45 minutes. This is not a Freefone service either. Reviewed on: 27th September 2022

New Partnership card: Cannot speak to a human being.

First statement received for the new card. Payment to be taken appeared incorrect. Called the number provided with what should have been a simple query. Not one of the automated options, so option to speak to a human being so sent in circles around the automated options. Tried the Complaints number instead - exactly the same experience, no human beings even on the Complaints number. About to cancel card. Reviewed on: 27th September 2022

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