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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

New Credit Card Fiasco

I have been a faithful customer with John Lewis for many years, with an excellent credit rating. Like thousands of others, I recently applied to renew my credit card and was rejected. I managed to contact NewDay, but the advisor, although as patient and helpful as he could be, could only advise that I would be unlikely to be successful if I applied at another time and agreed to raise a formal complaint. I now understand that many of we rejected customers tend to clear our bills monthly or at least promptly, thereby paying little or no interest to the finance company. I have been unable to email John Lewis directly as, oddly enough, my login details are no loner recognised. I am totally disappointed, disgusted and tempted to go into my local (Glasgow) branch and make my complaints very vocally I store, if only to vent my pent up rage. Reviewed on: 29th September 2022

Very upset

i have been a customer of John Lewis and have used their credit card ever since it's instigation. I have paid the outstanding amount by direct debit every month. I have been refused the new credit card despite having a substantial income. This is an appalling way to treat your loyal customers. I have always thought John Lewis as a reputable company but not anymore. I am moving house and planned to buy new furniture from John Lewis but not now. I will not be buying anything from John Lewis again. It is now a dreadful company. Reviewed on: 28th September 2022

Name and shame John Lewis

I've been a JL credit card holder for 10 years with an impeccable credit reference. I have applied for a credit card with their new provider - I've been rejected. The new provider, New Day, are impossible to get hold of. When I finally got through, they said the only way to help me was to make a complaint. I never thought it would be possible to be treated in this way by someone with reputation of John Lewis. John Lewis say they can do nothing for me. An absolute disgrace. Reviewed on: 28th September 2022

Let down change in Credit Card provider

Like many others we have been a loyal Customer of John Lewis and Waitrose for over 30 years. We've always paid our monthly bill in full on time. We've also tended to purchase through John Lewis for the warranty and their Voucher scheme, and of course for their honest reputation. We are a reasonably large consumer, have a high credit score rating and cannot understand why we have been refused for the new credit card now on two separate occasions. It's a big shock and a disappointment. From all the complaints it would appear that this may well bring significant repercussions for future business for the company. We will be using Amazon etc and other supermarkets in future. Reviewed on: 28th September 2022

NEW JOHN LEWIS PARTNERSHIP CARD IS APPALLING

Decent customer service with the old John Lewis Partnership credit card (which I had for about 20 years). Not so the new one. Does their phone line have an staff at all. I cannot get through to them. Reviewed on: 28th September 2022

Transfer took 15 minutes

Code provided and application took less than 15 minutes. Also got higher credit limit. Reviewed on: 27th September 2022

fallen out of love with John Lewis

My husband and I found the whole process of applying for the new credit card totally frustrating and confusing. 2 hours of our lives wasted going around in circles on this complicated application. When we finally received our cards my husband's on line payment for car insurance was declined and then his on line payment to the DVLA for car tax was also declined. He contacted NewDay customer services to be told that his insurance company hadn't processed the payment properly and that they were also having problems with all Government sites and this was an on going problem. He had to use another credit card to complete the transaction meaning he lost out on the points he would have earned using the John Lewis credit card. When he received his statement for payment it had to be made within 12 days. A much shorter period than the old John Lewis credit card. Today he tried to settle the statement on line from his bank on a date of his choosing but the NewDay account number and sort code was not recognised by his bank (LLoyds). He was reluctant to make payment through the credit card app as that involves yet another bank(Nat West) and making the payment on that day and not his preferred day, Not in the slightest impressed with this new card and we know of many other people having had similar problems. Have fallen out of love with John Lewis and would not consider any of it's other financial services. Reviewed on: 27th September 2022

Credit card changes are an insult to loyal, longstanding customers

John Lewis Partnership (JLP) are trying to force me to change to their new Partnership Card with NewDay (which, I recall from my professional finance days, used to be something of a sub-prime lender, maybe it still is?). I have had my current Partnership Card (managed by HSBC) for many years and their customer service has been exemplary. Reports of the New Day experience are not encouraging and, having retired recently, I am concerned that my credit limit will be slashed due to my drop in income, even though, in asset terms, I remain a high net worth individual. I rarely use the full credit limit and always pay off the balance at the end of the month, but the credit limit is important to me when paying for occasional big ticket items such as trips to visit family in Australia. Therefore I'm not prepared to risk an application to NewDay who appear to take no account of one's track record with the existing Partnership Card. I'll look for a card from another provider instead. Sadly this fiasco is indicative of the tone deaf management style of the JLP's current CEO, Sharon White, (who recently, very publicly, accused us self-funded early retirees of being the cause of labour shortages and wage inflation!). Ms White seems to be determined to alienate JLP's core customer base, which is a strange business strategy indeed. Reviewed on: 27th September 2022

Very Poor Service

Despite receiving emails to activate my new Partnership Card no card has been received . When I called to enquire when it will be sent I was told there was a 45 min wait to deal with my query. Simply not good enough! Reviewed on: 27th September 2022

Declined New Card - Sharon White has abdicated her responsibility

Loyal customers for 40 years - spending around £10k a year. Declined for new card. Complained to Chair. Totally inadequate response. Places all responsibility on New Day, thus abdicating her responsibility. John Lewis seems to have a 'death wish'. Reviewed on: 27th September 2022

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