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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Unworthy to be a customer.

Being an employee now retired and having had a JL credit card for 20 plus years never a missed payment l am no longer considered to be a credible customer entitled to the new credit card ..ok there's plenty of other retailers who would be benifit from my custom which JL will not be getting in the future. Reviewed on: 20th September 2022

Quality

Helpful and friendly and patient Reviewed on: 20th September 2022

Terrible phone communication

There seems to be no one answering any phones at any time. All three telephone numbers just go round in circles and eventually you will hear 'I'll connect you with an associate' and then it cuts off entirely. Shame on John Lewis for bad judgement in card services. Reviewed on: 20th September 2022

New credit card is rubbish - shame on you JLP

JLP has just lost a loyal, high earning, high using customer who pays off her balance every month. Plus, my £10K limit on the old card was reduced to £4K. Given that I use my card for all my payments, roughly £2K per month, I have little left for large single purchases. Then I tried to use my card contactless and Chip/PIN and the message said that the card was unsupported. Off to another provider - goodbye for ever. Reviewed on: 18th September 2022

Bad Idea

We have been JLS card holder for many years and I use it for my Waitrose shopping always paid in full at the end of every month. Always buy from JL for major items. My husband was excepted me not so the new card is a complete waste of time as he never uses his,so no more Waitrose or JL for us.It is a complete disgrace, and someone should be ashamed for having the idea. Margaret Reviewed on: 18th September 2022

When will JL react to all these complaints?

My experience is the same as all the others; acceptance for new card declined even though I had always paid at the end of the month. I called my bank, Natwest who arranged for a credit card to be delivered within 5 working days, and it only took 10 minutes on the blower. Job done! I will NEVER go to JL or Waitrose again. Reviewed on: 17th September 2022

Refused

Like others, high earner, loyal customer. Refused for no reason. Off to M&S Reviewed on: 16th September 2022

incredibly bad service

rejected for no reason, my personal income is >GBP 100k/year, no defaults, perfect credit history. AVOID and STOP BUYING FROM JOHN LEWIS! Reviewed on: 16th September 2022

Derisory credit limit

It seems odd that when facing a £100M loss and the fiscal challenges of recession and a cost-of-living crisis, that JLP chooses to alienate its wealthy, loyal customers who manage their credit cards impeccably. I, for one, have had an inexplicable 87% reduction in my credit limit, which is now insufficient to cover even a month of groceries. So I have shifted to spending on my M&S card and Amex (and, I hasten to add, not in JL/Waitrose anymore). Reviewed on: 16th September 2022

Lost it's way

The switching of JLP card from HSBC to Newday seems indicative of the fact the whole John Lewis partnership has lost it's way in recent years. Customer service, once the bedrock of JLP, now takes a back seat to cost cutting. I've even heard staff in store bad mouthing the company and even arguing on the shop floor, in front of customers, suggesting all is far from rosy in the world of JLP. I for one won't be applying for the new credit card and as a consequence will be spending less with John Lewis. Reviewed on: 16th September 2022

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