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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (874 reviews)

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1.34

Based on 874 reviews, last reviewed 25th Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Terrible Customer Service and Fraud Support We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service age... Read more Reviewed on: 25th July 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (874)

Useless card. Useless service.

For years we’ve used our JLP card without problem and cleared our balance each month. Now JLP have moved their service provider because, presumably, they’ve been offered a better deal. Having to reapply for a card was bad enough but to be offered a derisory limit, less than 10% of our existing, is an insult. It’s time JLP shaped up and took action to look after their customers or this customer will be voting with his feet. What a shame they used to be such a good company! Reviewed on: 15th September 2022

App not working on new credit card

Had no problem with old credit card for 7 years. Have had new card for 7 days. Unreliable, latest problem app not working. Will probably switch to an M and S credit card, if they don’t sort out problems quickly. Reviewed on: 15th September 2022

Useless new partnership card

Despite listing Sainsbury as an approved on line supplier have had to verify every transaction and today had my payment refused. Extremely annoying and will not be using this card any time soon. Total rubbish Reviewed on: 15th September 2022

JLF Do Not Care About Us.

We have had a Partnership Card for many years without defaulting on any payments , Like others we were "invited" to apply for the new one through New Day. It was declined. I contacted JLF and was told that this was happening a lot and to re-apply in a short while. When I tried to do this, it wouldn't let me. I rang what turned out to be New Day and was told that they couldn't understand why I was told to re-apply because once you were declined, that was it. I complained to JLF, received a bog standard reply saying that they understood my concerns and to contact New Day! I spoke to JLF on the phone and they said that it was all out of their control because JLplc had made the decision to go with New Day and it was them that are now making all the decisions and there was nothing that they could do about it. I was told that JLP were ready for a backlash, but were prepared to sacrifice the more mature section of their customers in the hope of attracting younger buyers. Obviously JL do not give a damn about long-term customers so my days of shopping there are over. Absolutely no real empathy for the distress that this ill-thought out decision has caused......basically "it's nothing to do with us"....it's New Day. If you have no control over this card, then take your name off it!! Reviewed on: 15th September 2022

You Aren't Missing Anything

I managed to get a new JL/NewDay card - issued at a 20% reduction in credit limit. Using it, however, is beyond frustrating. Every single online transaction is being processed with an additional One Time Password text check. Every single transaction, including retailers that I am using several times per week and have added to the so called ' Trusted Retailers' white list for the account. I attempted to raise the issue with support and was disconnected. Frankly it is just not a John Lewis experience and I expect more. This card will be cut up and closed. I do all my shopping online and as it is, this is unusable. Reviewed on: 14th September 2022

New card refusal - too old

Been refused the new card, don’t know why, painful process to try and find out why with no success. New Day gave me £40 for the pain I went through to try and complain. My guess is refused due to pension insufficient (no account of savings, past payment credibility, credit score, etc though), all adds up to being too old to qualify. Reviewed on: 14th September 2022

John Lewis bank chaos

Made a routine payment on our JL partnership card in time and with enough funds, but unknown to us this remained uncleared and in fact we found just now o. Receiving the next bill telling us we were in default (!).and on asking our bank found it had been repaid 2 days later by NewDays bank without any notification. No information from John Lewis about any new payment arrangements and we assumed we just paid our bill as before. We've been passed around phone numbers like a parcel and no one seems to want to deal with it. New day are the partnership cards new credit providers and evidently their bank cannot field routine payments handed over from previous bankers HSBC. What a shambles. Reviewed on: 14th September 2022

Own goal

Relieved to find I am not alone in being told I'm not eligible to transfer to the new partnership card. Reading the reviews I can see I fall into the same bracket of being a long standing loyal customer, good income, over 60, pays on time, and high credit limit. I can only conclude New Day are only interested in interest payments and John Lewis willing to take the risk of losing their core loyal customer base - I am now no longer one of them. Reviewed on: 14th September 2022

Shame on you John Lewis - beyond disappointed

Same as everyone else, had credit cards for 35 years, never had a debt, no mortgage, children left home, decent income. Declined. I hope there is at least one person at John Lewis with a shred of decency who feels ashamed about this. Reviewed on: 13th September 2022

Partnership.card renewal with new provider

Very disappointed with the new credit card provider. They were not able to.sort.out a problem with their system at their end. Reviewed on: 13th September 2022

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