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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Loyal customer declined for new john lewis partnership card

Myself and my husband have had a partnership card for over 25 years- always paid off in full every month. Was stunned when our application for the new card was declined. Contacted both jl and Newday but neither were able to give any explanation. A number of friends have also had the same experience. Very disappointed in john lewis - this will definitely damage their brand Reviewed on: 21st August 2022

New Card Provider terrible mistake

Had a partnership card for over a decade, never a problem and usually paid off in full. New card sent to wrong address and credit limit cut by 80%. New provider won’t look into it but admit he has had lots of complaints about lowered credit limits. Very disappointed with John Lewis who say it’s not to do with them. Card cancelled and now have an M&S card with better rate. Reviewed on: 20th August 2022

No thank you

Not received new card yet … certainly won’t be using it either !!! Phoned to get balance on my partnership card after recently coming out of hospital.. just to know exact amount outstanding!!! Was asked numerous questions ,, which of course I answered… only to be told my card was being investigated and couldn’t give me any information or be able to use my card !! I am 74 years old and never owed anyone anything in my life !! Like other people on this site I was told I would have to wait for the security people to contact me regarding The matter within 8 working days !!!!!!!! Unbelievable! Cannot believe a company can get away with this !!!! Certainly won’t be using the new card !! I am more than disgusted and disappointed .. I am fuming !! I am relieved to see that I am only one of a number that obviously feel this way ! John Lewis !!! You have made a huge blunder !! Always paid in full monthly for many many years !! Would give zero stars . But not possible to do !! Reviewed on: 16th August 2022

New credit card

JL are changing to a new credit card Forget it !!! it is a not worth it so much paperwork JL have made a big mistake and they will loose a lot of customers Back to visa card Reviewed on: 13th August 2022

Credit card change to New Day

Have tried to apply for the New Day JL card and been refused. Have had my current JL card since 2016 and paid off the card consistently every month and have a big credit limit. Getting nowhere trying to sort with JL or New Day. Its JL brand all over the card and they don't care, shocking approach from them, they should be ensuring a smooth transition to the new card for existing customers and they are not. Very poor show JL and I'm sure a number of there customers will be faced with the same problem. Look forward to hearing from others and who knows maybe JL. Reviewed on: 13th August 2022

Security hold for over 1 week - no advice as to why or how to release

i have had a JL card for many years. Always paid on time. No issues. Without any advice or call, my card was blocked. Phoned customer services & all they would tell me was that they could do nothing or advise anything as it was with 'security' and they would call me. Heard nothing within 24hrs, so called the Lost & Stolen line in the assumption they may know something or even be the mystery 'security' team. Again, no answers except advice to wait for security to call. I asked how long this would be and was told, maybe 3-4 days, which left me not a happy bunny & I queried how that could possibly be considered customer service? What would happen if we were overseas and depending on it? No help, just a remark that they would flag it on the system. One week later....I called customer services, pretty irate at this point. Same thing - offer of a flag on account. Asked to speak to a supervisor -no. Asked to be put through to complaints - no. Just gave me a complaint number and said that hopefully someone from security would call yesterday or today. Still waiting. I compared the service to dealing with a government department when speaking to them. I was wrong - this is much worse. Apologies to government officials. And JL is supposed to be a company that prides itself on customer service! Reviewed on: 3rd August 2022

John Lewis Partnership card is antiquated and a liability

Refused a transaction for no reason, when I called them they came up with a list of security questions, I gat one wrong and the card was blocked even though I got them all right a second time. Direct Debts declined Blocked for 7 Days with no answers to genuine concerns, Terrible Reviewed on: 26th July 2022

Beyond rubbish

Absolutely rubbish. Every time you want to pay your bill you have to ring and queue on the phone. I thought it would be a good idea to use this and get the reward vouchers for John Lewis. I got 2 x £5.00 in the whole time I used it. Cut up and in the bin where it belongs and back to the old faithful M & S credit card. Please save yourself the anxiety. Reviewed on: 23rd July 2022

Hopeless

Like a reviewer in June, my J Lewis Mastercard has recently been rejected for online bookings and purchases. I rang JL and was told it was not them but the other companies' systems which were not updated. These are companies I have successfully used many times before. Dorothy Percival Reviewed on: 21st July 2022

No access from iPad

I’m glad JL are moving their partnership card away from HSBC but I think I’ll be gone from it by then. For months the online system has said it was experiencing technical problems. One agent said you have to have a PC/laptop for password reset to work. iPads are no go (try Chrome app they say, though that still doesn’t solve it for me). If password reset still doesn’t work for me tomorrow (that’s their solution - try another day) then I’ll close my account. I can’t have a card account with no app and no transactions Reviewed on: 17th July 2022

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