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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.33 (876 reviews)

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1.33

Based on 876 reviews, last reviewed 25th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

had a partnership card for years now. had a partnership card for years now. love the rewards vouchers on spends and the points you are awarded for using their credit card which i normally ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

If your phone is stolen, you cannot verify anything. I had my phone and card stolen, to cancel your card you need your phone... to do anything, you need your phone. So then decided to used the chat servi... Read more Reviewed on: 25th September 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

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John Lewis Partnership Card reviews (876)

Review of the John Lewis, Partnership Card:

JLP and Newday in cahoots.

Told I'm ineligible - despite >50 years loyal JLP customer, 5 figure credit limit and score excellent - I have after communications with JLP managers concluded that this oust has been orchestrated by JLP. From sources including JLP and Newday websites,, I speculate: JL stores are in financial difficulty, currently supported by Waitrose itself on the brink. It’s not that JLP doesn't want higher spending loyal customers, it sure does; but what it wants is custom that doesn’t sap profits.    With the HBSC JL Partnership card, each £1 spent qualifies for a point, whose number depends upon whether spent at JL and/or W or elsewhere. The more elsewhere the less JLP gets the more it costs JLP. I think it used to be one point for every £1 spent in JLP, two for every £1 elsewhere. Nowadays for some eligible purchases at JL and W 5 points for every £4 spent; and for other eligible purchases at JL and W 1 point for every £4; 1 point for every £4 spent elsewhere. Fewer vouchers for spending elsewhere is not a deterrent. For example, if a card-holder with £5,000 credit limit spends £4000 a month elsewhere then JLP issues vouchers. Vouchers can only be used in JL or W but it doesn't follow the purchase price has to exceed the vouchers value. A cardholder could amass a substantial sum in vouchers without having spent a penny at JL or W. When using vouchers to buy in JL or W not have to buy anything involving any extra payment for the difference between the vouchers and price. JLP would make a loss. JLP says that over the last five years £230m has been issued in vouchers. How much of approximately £126,000 a day average has gone to customers that haven't paid JLP anything. By enlisting Newday to either render higher credit limit existing Partnership cardholders ineligible or where the applicant is eligible a substantially lower limit JLP is reducing the value of vouchers issued. JLP is probably getting a share of any interest paid by new card-holders and paying a lower commission on receivables (transaction sales). JLP I suspect envisages that where an existing Partnership cardholder is rejected that person would obtain a desired credit limit from another card provider and continue to buy from JL/W whenever. Whether enough existing Partnership cardholders would want to continue loyal to JLP is a separate issue. A JLP partner qualifying for discount told me that for most goods and services there are cheaper deals elsewhere. Not a deposit-taker Newday hasn't any revenue beyond credit cards. It borrows to re-lend, loan note interest between 2% and 6+% a year - with interest rates rising costs will go up: for how much longer its business is sustainable is anyone's guess. To finance JLP's transaction, Newday has taken out a loan of £650M. Any cardholder paying the whole balance monthly is getting an interest-free loan from the date of purchase to balance payment date - if you time it carefully then up to 45 days - so for that reason alone an existing JL Partnership cardholder is ineligible. Newday plans to float shares on the stock market next year so boosting the number of cardholders is to impress shareholders. A £5000 credit limit to one card holder (unlikely to pay interest) is akin to £500 limit to 10 card holders (likely to pay some interest). The net proceeds of a stock market float (rumoured capitalisation £2.5Bn) would provide a injection of interest-free cash. The sad part is that JLP could increase its profit margin and number of loyal customers without having to resort to destroying long-term customer relationships with JLP. Instead of the vouchers issued regardless of where a JL Partnership cardholder spends, the vouchers should be linked to the myJohnLewis and myWaitrose cards. Show or scan a my-card before paying and have the voucher value credited to the my-card - and since printing on paper is costly to administer, to issue every JL and W customer a my-card which can be produced by the customer at the check-out for credit and debit with the points/voucher value. Reviewed on: 5th September 2022

my refund is missing

I returned an item to john lewis, under guarantee, on 4th july 2023 I was told that my refund had been sent to the old defunct JL card run by hsbc. JL customer service were awful, no help at all. HSBC does not provide any easy way to contact them either. I have raised a complaint and next step will be the financial ombudsman, Believe me, I will follow this up until my money is returned to me Reviewed on: 6th July 2023

new day are awful - avoid

with original hsbc card had a reasonable credit limit, new day reduced by almost a third when we queried told it was because they were a small bank !!!! we pay our bill in full every month and have an almost perfect credit rating. John Lewis need to get thus sorted so we can continue to spend at waitrose and john ewis Reviewed on: 3rd July 2023

Where is my refund ?

I had a nil balance at the changeover from HSBC to Newday all straight forward opening new account, however I have since had a refund from Virgin Atlantic for £100 sent to the old account in March. JL advised there’s nothing they can do as the account is closed and to take it up with Virgin however Virgin insist the money was sent and had not been returned to them so to take it up with JL. Who say not their problem as they no longer deal with HSBC. Must be a lot of people out there who are in the same position. Someone is benefitting from all our refunds but who ? No one taking responsibility. Reviewed on: 18th June 2023

Why why why did you move to New day!!!

The HSBC John Lewis Card was just not even comparable it was so much better Reviewed on: 16th June 2023

An unreliable credit card

Ever since the credit card has been managed by New Day, I have repeatedly had my transactions (in a store or online) declined, even when I have validated the transaction by logging into the app. I had raised a complaint with New Day but it was closed, saying that they followed the processes. I have zero confidence in using my card. Rubbish. Reviewed on: 16th June 2023

Great offer

The 0% offer was a lengthy period of time and I await my vouchers. The app is reasonably clear to use and many options to pay swiftly. I had 1 error of when a payment said it failed but it didn't. Otherwise, no issues. Reviewed on: 15th June 2023

NewDay ClownShow

I received my first statement on my John Lewis Partnership Card, managed by NewDay in December 2022 and paid off the balance, in full, the day after it arrived. However, on the 19th January, this year, I received a letter from NewDay, informing me that my John Lewis account had been suspended because I had not made a payment the previous month. I wrote to them in February about this matter, enclosing copies of the receipt that the bank issued, confirming the payment had been made and an extract from the relevant bank statement, showing that the money had been taken from my current account. Four months after providing physical evidence that I had paid off the balance, in full, I am still awaiting a reply. Despite this, the threatening letters from NewDay continued to arrive. So far, a total of 12 letters from this ClownShow have dropped through my letterbox, each of them threatening me with court action and/or passing the matter on to a debt collection company. Each letter also informs me that my credit rating has been adversely affected by this non-debt. I have an excellent credit rating and have never in my life defaulted on a payment to John Lewis or anyone else This matter is having an adverse effect on my mental health. I have had an account with John Lewis for over 40 years but I will never spend another penny in any John Lewis of Waitrose store, ever again. I an taking this matter up with the Financial Ombudsman Reviewed on: 8th June 2023

Nightmare with new John Lewis card held by AnyBank

I;m cancelling my card as a result of errors not corrected and threats from complaints handler Reviewed on: 7th June 2023

Let down by JLP credit Card Switch

Long term JLP credit card user now very fed up with new service. Discovered it will not handle tap and pay outside UK for me this is a significant dis-improvement in the service and forced me to use a different card that does support this function abroad. Frankly Furious. Reviewed on: 1st June 2023

A few teething troubles but!

The change JL undertook to New Day could have gone much more smoothly if perhaps it had been more widely trialled (maybe it wasn't !). However now all is well and we've had no issues and the excellent standard of JL has been recovered Reviewed on: 31st May 2023

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