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Leeds Building Society: Savings reviews

Name: Savings
Rating: 3.7 (46 reviews)

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3.82

Based on 46 reviews, last reviewed 4th Apr 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

11%

3 star

28%

Latest highest rating:

5

Been with Leeds Building Society since I was a child... Been with Leeds Building Society since I was a child (then Leeds and Holbeck ) Always friendly and helpful Reviewed on: 4th April 2025

Latest lowest rating:

2

Not great customer service slow to respond and stric... Not great customer service slow to respond and strict on their penalties Reviewed on: 10th September 2024

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About this product

Leeds Building Society savings reviews can help you to find out more about life at Leeds Building Society. How easy is it to contact Leeds Building Society? And how friendly are they? Our Leeds Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leeds Building Society Savings reviews (46)

Review of the Leeds Building Society, Savings:

Regular Savings Account

I have had one of these with the Leeds for many years now. The savings rates have always been very good. OK, the savings do build up slowly, but with good rates its worth the effort every month. I have usually 'phoned when I've had a problem or enquiry and the staff have been very helpful and friendly. I registered for online banking a few weeks ago. Then they started to change their security system and chaos ensued. I shall have to 'phone those helpful staff again, alas. Reviewed on: 8th March 2018

isa transfer

this was not a straight forward transfer and jamez of the Morley branch dealt with task professionally and with a sense of humour. thank you janet&john Leeds 12 Reviewed on: 28th September 2023

Reliable For 25 years

Thankfully I still enjoy mostly Branch interaction with the company. This suits me as there less likelihood of me making a mistake if talking to a human!! Reviewed on: 13th September 2023

Excellent experience at Leicester Branch

Staff could not have been more helpful. Really easy to open an account Would return again and would have no hesitation recommending the Leicester Branch to anyone. Reviewed on: 5th August 2023

Nice and easy in branch

Always able to speak to a real person in a real branch Reviewed on: 4th August 2023

FEELING REALLY BULLIED BY LEEDS BS

After a review on Trustpilot revealing Leeds BS instant access savings rate was 1.9% and between 2 and 3 times that available elsewhere; Also that Martin Lewis stated if getting less than 4% "ditch and switch", Leeds have demanded review be taken down! Clearly bothered at people being given this information! I've been with Leeds BS for nearly 30 years and feel that, rather than being treated as a loyal customer, I've lost out substantially on interest and now feel they are trying strong arm tactics versus an OAP to hide their awful approach to loyal customers/long term members. Reviewed on: 30th June 2023

LEEDS BS LOYALTY PENALTY

It must be c.30 years since I started saving with the then Leeds and Holbeck Building Society and I could rely on them to treat me fairly on interest. THEN, after a period caring 24/7 for a relative, with little time to check interest rates, I discovered they had side lined my account and I had missed about £3000 in interest. I shrugged my shoulders and moved to a headline rate account and, after a couple of years I find they have AGAIN side lined my account, paying an extremely uncompetitive rate of interest. So, I've mainly transferred my savings to another building society which not only pays almost 2.5 times as much interest,but guarantees the interest rate for the future. SO IF YOUVE BEEN WITH LEEDS BS FOR A WHILE, CHECK YOUR SAVINGS RATE, AND MOVE TO A SOCIETY THAT TREATS YOU FAIRLY! Reviewed on: 2nd June 2023

Brilliant service & unexpected gift

I opened a children's saving account for my daughter and despite not being advertised they sent a email a few days later to say that they had planted a tree in my little girl's name. I thought this was a lovely touch and good CSR from Leeds Building society Reviewed on: 31st May 2023

Customer service

They have no consideration for their customers. I'll be withdrawing my investment ASAP !! Reviewed on: 8th April 2023

Good luck with the call back!

Tried calling Hull branch for a week to simply ask a question re: appointment. No answer. So I rang hub office who said i would get a call back within 2 hours, didn't call back all week dispite me trying Hull office all week, no response. So I opened my ISA at a rival building society. Reviewed on: 6th April 2023

Good customer service by phone

I generally check my ISA online but have recently made two phone calls to customer services and was pleasantly surprised to be answered quickly, have my issues dealt with promptly, with everything explained to my satisfaction by someone who didn't just read the script. Much better than average UK customer service these days! Reviewed on: 5th April 2023

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