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Legal and General: Life insurance reviews

Name: Life insurance
Rating: 4.08 (113 reviews)

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4.01

Based on 113 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

22%

12%

Latest highest rating:

4

Life insurance is a product hard to evaluate. Life insurance is a product hard to evaluate. It's best to never know. So, back to L&G, they are taking my regular payments, they delegated a 3rd part... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Do not put your trust in them Do not be lured by the glossy brochures and comfort inducing advertising, Legal and General do not want to help you or your family when your life is t... Read more Reviewed on: 23rd March 2025

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About this product

You can get L&G (Legal and General) life insurance by applying online.

L&G have partnered with RedArc Assured Limited to provide a Wellbeing Support service. You’ll have access to phone-based services to support your mental health and wellbeing. With each policy, you get accidental death benefit at no extra cost.

L&G life insurance reviews help you find out what it’s really like to be a customer. If you’ve used L&G before, you can also leave a review and share your experience.

Legal and General Life insurance reviews (113)

Review of the Legal and General, Life insurance:

No option for 0 stars

Poor poor service and an embarrassment and complete shambles of an insurance company, I inserted a claim back in February 2024 for income protection which was recommended to me when I got my mortgage back in 2018 I have been signed off work since September 23 due to ill health and incapacity to work. I have supplied all recommended documents and you have received all the necessary documents to support my claim...........however your contacting my gp for further information for medical information prior to when I took your "recommended" policy out which has therefore put my claim at risk and has been declined! I've been paying the policy £15.96 every month for this policy and I'm not seeing any benefit from it!!! I have a dependent under 18 with no income at the moment as I'm currently attending acute day service due to my ill health and you as a company aren't helping with my recovery at all!!! Your quite happy to phone my gp for a duty of care consultation but you clearly don't care one bit at all! Your quite happy to take my money monthly knowing I don't have an income that I can't pay my bills. When asked about to your colleagues what if they were in my situation they couldn't comment like they don't have a sense of care at all or empathy. It's not just one person handling the case it's multiple people which doesn't make sense at all! I will be seeking legal advice and speaking to the insurance ombudsman regarding this matter and you as a company and employees should be ashamed quite happy to pass the blame so on and so forth don't know how you all sleep at night!!!! Because I know dam sure I don't sleep. Holly in your clinical team rings me for an update and asks the relevant details and updates but if I don't answer it will impact my claim.....it seems this has already been impacted by your inconsistent unprofessional manner and day to day running!! I've already put a complaint in and have been informed this can take up to 8 weeks which is absolutely disgusting!! Oh and to add to this a decision was made on the update portal on Friday 5th July no email notification or phone call, I had to take this upon myself and ring up to be informed its been declined and to be told the person who has been dealing with the case has gone home.....hmmmm this sounds to me very unprofessional and not a care in the world. I will be making further complaints and making everyone fully aware what you have done and are doing not individually but as a whole company. Reviewed on: 8th July 2024

claims process is quick and easy

Have been insured with L&G for years. Not only do they offer great premiums the claims process is quick and easy which is what's needed in a time where you're completely overwhelmed Reviewed on: 12th October 2024

Professional Life Insurance ssurance

Had life Insurance with them for a very long time. Always efficient in thier responses and professionalism. Reviewed on: 16th September 2024

Terrible and Misleading

This company was delaying me and finally after submitting a physical with labs when they promote no exam is a lie. Don't waste your time with this company. They never have anyone helping over the phone and never send back responses. I was told a no exam to needing a physical to finally say that a mammogram and PAP smear was needed. Terrible and Misleading! Reviewed on: 6th September 2024

Brilliant experience.

I have never had any problems with contacting Legal and General, they manage my life insurance very well. I truly can't find a single thing to complain about. Reviewed on: 4th September 2024

Good customer service.

Easy to set up and all questions answered. Reviewed on: 4th September 2024

They made it very easy.

They made it very easy. They understand what I needed and delivered Reviewed on: 4th September 2024

Customer Service Team.

Easy to talk to someone on the phone and team members are always very helpful and friendly. Sorted out the issues and questions that I had with efficiency and provided the references that would help in the future. Reviewed on: 4th September 2024

My experience has been wonderful with Legal and General

My experience has been wonderful with my account set up and setting up my life insurance plan Reviewed on: 4th September 2024

Good company

Good company, easy to work with. Reviewed on: 25th August 2024

Perfect fit for me

I had a very thorough assessment with curmstomer service to find the right cover, services and income protection. I have beenn insured for years now and got my yearly updates. Reviewed on: 25th August 2024

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