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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.39 (112 reviews)

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2.34

Based on 112 reviews, last reviewed 22nd Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

13%

59%

Latest highest rating:

4

I’m very glad that Lloyds have been positive about T... I’m very glad that Lloyds have been positive about Trans Rights. Reviewed on: 22nd April 2025

Latest lowest rating:

1

Poor customer service, avoid Lloyds Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some ... Read more Reviewed on: 8th November 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

Lloyds Bank Home Insurance reviews (112)

Review of the Lloyds Bank, Home Insurance:

Rip Off Thieves

I Would Recommend No Buddie Buys Insurance From Lloyds. They Take Your Money Up Front And After You Sign The Policy They Will Stat Sending You Amendments To The Policy. Then When You Have A Claim The Don't Pay The Claim. American Citizens Need To Wake Up. Stop Buying Insurance These Companies Are All Rip Offs. Legalized Theft Reviewed on: 26th August 2020

Home emergency

Awful service when confronted with a burst outdoor tap, the water was isolated but shot off downstairs utilities. With a family of 5 they argued that there was no water in the house and therefore not an emergency- soonest plumber appointment is 5 days time! Appealing service don’t use this insurer. Complaint procedure also not followed diverted to customer satisfaction department and this point phone went dead! Reviewed on: 23rd January 2023

Awful

Awful service from start, can't say finish because 3 months and claim not settled. They are doing everything to avoid paying out. Settlement offer not even 30% of the estimates sent in. Do not get home insurance from these Reviewed on: 19th January 2023

GREAT COVER

very surprised at the cost considering how everything that needs to be covered simply is without the small print informing me that certain items are not included as I discovered when looking at other insurance quotes Reviewed on: 10th January 2023

Has anyone got common sense

Mum's insurance runs out soon, she's 90 years old has a bit of dementia, deaf and does not like talking to people on the phone but still they wanted to speak to her even though i have power of attorney due to the data act all i wanted was a better deal for her as they lloyds insurance wanted to charge her £270 more than what she paid the previous year. I explained she does not live with me and would have to travel a few miles to see her, with diesel so expensive but they insisted they needed to to talk to her due to the data act, i said what security questions do you need i have them all here including i am on her bank account at lloyds but no they want to speak to her even though i explained mum is deaf and has a bit of dementia. The lloyds employee spoke to mum for about 15 minutes but mum couldn't understand the question and my mum said that she didn't want to speak to the chap can i deal with him, he heard this but no he insisted that my mum 90 year old deaf woman speaks to him and he stopped the call after 15 minutes because i gave my the answer which was what type of insurance do you have building only, contents only or building & contents. Has the world gone mad they have data up their arxxxx who in their right mind is going to scam my mum she doesn't have a computer or knows how to use a cordless phone i will have to look elsewhere where some insurance company as common sense all i wanted was not to change anything on mum's policy but just a better deal Reviewed on: 24th October 2022

Thank you for accepting me

I have a criminal conviction as a result of my rescue dog nipping a member of the public. It is nearly impossible to get home insurance because of this (I had no idea about this before it happened to me) and I have been made to feel very isolated and marginalised as a result. Lloyds are the only major company that would even quote me and, although the price is eye-wateringly high, it is cover with a major insurer so it is peace of mind. Thank you Lloyds for being there when no-one else was. Reviewed on: 19th August 2022

Awful home insurance AVOID

They make any excuse not to pay out for the service you have paid for!!!! Please please go somewhere else. Its nothing but hassle trying to get a claim processed. Been with them for 18 months and the first time I tried to claim is so much hassle I've given up and cut my losses! Reviewed on: 15th August 2022

Insurance claim for vandalised wall 9 months ongoing

I have to say Lloyds is potentially the worst insurance company I’ve ever dealt with. Logged a claim almost 9 months ago and three contractors later and we still can’t get anyone to commit to the repair. It’s a standard garden wall 3 ft high. Lloyds have washed their hands despite having an open complaint and the latest contractor has told us to get our own materials despite quoting 10k for the works. Had to send this to the ombudsman now as we are at our wits end on how to get this resolved. We are in the process of cancelling our remaining insurance term with them as what’s the point in having insurance if it takes this long to rectify. It’s just so upsetting. Reviewed on: 11th August 2022

Great insurance

Not only do they give 40% off to members but to everyone for home insurance! Great cover too Reviewed on: 6th July 2022

Worst bank ever. NO help lines or any other form of support

It's impossible to get any help or support, If you do decide to open an account with them you're on your own as trying to get to any help lines is literally hours of waiting and still you're not sure if they will help you. Reviewed on: 9th May 2022

WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY!

WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY! I'm not one to write reviews but I was left with no option and wouldn't want someone else to be scammed by Lloyds like I was. I purchased Lloyds Premier Home Insurance, the top insurance they have to ensure I was fully covered. Earlier this year we had a leak in our bathroom at home, which ruined the bathroom, floor boards, downstairs ceiling and part of the downstairs wall. I contacted Lloyds, they sent a surveyor round who spent all of 10 minutes in my house. I then received a phone call to advise that I wasn't covered because the leak had come from a seal/grout. So effectively it's pointless having this home insurance as they don't cover bathroom leaks unless someone bombs your house. It cost be over £3,000 to put right and Lloyds didn't put a penny towards it, so not only have they lost a home insurance customer they have also lost me as a personal account holder and business account holder. Please don't make the mistake I did, get your insurance from another provider. Reviewed on: 4th May 2022

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