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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.54 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 8th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Opened my business account took them 8 weeks to sort... Opened my business account took them 8 weeks to sort my account out and send my card . However card reader hasn’t been sent, since September have no a... Read more Reviewed on: 8th December 2025

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (145)

Review of the Lloyds Bank, Business Banking:

Horrendous! Do not bank with them!

They really are the most horrendous bank! We have baked with them for two years. We were outsourcing our payroll and decided to bring it in house. We recruited a finance manager and completed and sent the forms for her to have full delegate access for two of our four accounts. The forms were received by Lloyds 9 weeks ago. 4 weeks ago we tried to set up workers but it turned out both full delegate accounts were set up as view only. I called and they checked the forms and confirmed they had been completed correctly but not setup their end properly. They explained that this would be logged with the Internet banking department and they would resolve. 1 week later... still no news and I had to call.... they apologized and 2 days later 1 account was set up correctly but the other one still wrong. I called again, they said it would be resolved.... 2 days later no news. I called again and they told me they didn't receive the form.... interesting as they were in the same envelope and previously confirmed both forms were completed properly. At this point I logged all the issues as an official complaint. 3 days later still no news so called again.... by this point we had to pay the outsauce company to run the payroll for another week costing us £150. I was told the form was filled in wrong for the remaining account despite been assured they were both correct 2 weeks before. They said they would need to email me another form. Next day still no form... another call and they finally emailed the form. This was a complete joke as due to lockdown we now had to complete and post to each director. The good news (or so we thought), was they called and said if we email the competed form over they would change the account. So we did this and emailed over n the Friday 15th that night they called and said the copy wasn't good enough (it was completely fine but we did another copy and i told photos and resent on Saturday. Monday..... still no news, emailed again, no response, emailed again today (Tuesday)..... still no news..... another payroll missed. Dont go with this bank!! They are the worst bank I have ever dealt with. We are in the process of moving.... this is how they treat business with £5million turnover! Reviewed on: 19th May 2020

Banking OK customer service terrible

Banking services reasonably decent, however their customer service is appalling, long waits for answers to incoming calls and never call back when they say they will, if they actually give you a time. Can't blame the staff, numbers at the bottom have been slashed to pay the top end staff, absolutely ridiculous. Reviewed on: 12th June 2018

Steer Clear

Absolutely terrible. They promise to have the account set up within two weeks. Six weeks later I have an account that I can't access and my card doesn't work. Two different pins have been sent and neither have been able to be unlocked from a Lloyds ATM. My business is being propped up by my personal money and there is no help from LLoyds customer service. I have banked with Lloyds for twenty five years, mortgage, personal account, loans have all been closed or paid off and I'm moving elsewhere. Reviewed on: 8th June 2018

Unable to help!

Phoned today for help with our business account. Sorry we can't help you for security reasons. You'll have to call in the branch was the reply! Yes I will be calling in to close the account. Reviewed on: 6th April 2018

Waste of time

Absolutely rubbish. You better off take the cash out and throw it in thames. Crap service and bunch of redneck british version people working there.just dont even bother Reviewed on: 14th February 2018

Small business

No problems but charges a bit much for a small businesses Reviewed on: 11th February 2018

Middle of the road banking

I stick with Lloyds Business Banking because they have good online facilities (particularly as I have a Lloyds personal current account). However, they charge excessively for an overdraft - I cancelled mine - and their business savings rates are scrooge-like. Reviewed on: 9th February 2018

Not 'By your side'

Closing last of our family business accounts after 3 generations banking with Lloyds. All personal contact gone, frustrating to contact, no knowledge of us our our businesses anymore and then, let down badly for the second time when we needed a small loan in the short term. Visited local branch where our accounts are held to explain, out of courtesy, why we are leaving Lloyds. No business manager there any more so I asked the young man on the enquiries desk who I could talk to and explain why we are closing our accounts. He wrote an 0845 number on a piece of paper and showed no concern or interest in why this might be. If I needed further confirmation that I'd made the right decision......... Reviewed on: 14th January 2018

Expensive for what you get

For a small business, this is an expensive option. I now wish I had continued using my current account, as, with my business account, I have to pay over £5 per month for a handful of transactions, the only benefit being the account having my business name. I have also struggled to find an option to go paperless, something which is clearly offered with current accounts. Reviewed on: 11th January 2018

easy

helpful banking and easy to manage . Reviewed on: 2nd January 2018

Good service but a bit behind with technology

I've held a business account with Lloyds bank since the business started in 2003. We've had a lot of account managers over the years - the good ones tend to get promoted but I guess that is part of business life. Generally customer service is pretty good - our account manager and support person are easy to deal with and helpful. The App is pretty good although it would be helpful to have a search facility. My main complaint is that they do not have a direct feed fro Xero accounting software. Xero have one of the market-leading apps and almost every other main UK bank has a feed. This creates more work (and expense) for me and my business. Reviewed on: 13th November 2017

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