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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.54 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 8th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Opened my business account took them 8 weeks to sort... Opened my business account took them 8 weeks to sort my account out and send my card . However card reader hasn’t been sent, since September have no a... Read more Reviewed on: 8th December 2025

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (145)

Review of the Lloyds Bank, Business Banking:

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible.

As long as you require no assistance then they are OK (no money has mysteriously vanished from account, etc). BUT, getting in touch with them in any way other telephone is impossible. When I first opened the account I had a voicemail from their local business advisor. I called back and left and message but never heard from them again. Recently I needed to open a Euro account alongside my Sterling account. I wanted to check some details so went to their website. I had some more general questions so I looked for an email address as I was out of the country at the time. All I could find was a web form to complete and somebody would then apparently call me. I didn't want this as I was in Turkey on a course and rates to receive a call there are quite high. But with no other option I completed the form. Unfortunately each time I tried to send it came up with an error. I looked again for an email address. I strangely found a whole page where the business team celebrate the benefits of email (Did you know that 78% of small business find using email a great way of saving time?!); but no email address of their own! So, I took to Twitter. (Why have a Twitter account but not an email address?!?!) I messaged them and after 3 days (and chasing twice) I got a message asking for me to DM them my telephone number. I explained (in less than 160 characters!) that I was out of the country and needed an email address. I'll save you the long version of this story (honestly, this is the short version!!) but what happened for the next two weeks was random members of their staff asking for my telephone number, me telling them I'm out of the country, me asking for an email address, them calling me by surname, asking for my number, me explaining I'm out of the country and needed email... etc After around 20 posts and messages backwards and forwards they still hadn't given me an email address. They claim it's because they cannot discuss account details over email. I only wanted some general questions answered! And, surely it's as secure or unsecured as Twitter for answering general queries?!! (except you can actual send a proper question and get a proper reply, unlike the 160 character limit on Twitter!!). They then stopped sending any replies. Several days later I had a call from somebody in the business team about setting up a Euro account. She had no knowledge of the lengthy Twitter conversation, and general pain I'd had to get to that point. We went through the motions and then she was finally able to able to the very simple questions I had 1) What is the charge for having a Euro account? 2) What is the charge for making payments/transfers from the Euro account? So, the general mess of their 'communications' (!!) team made me re-evaluate my choice of business bank. Incidentally, during the Twitter mess I posted a message with the other three major banks included, along with Lloyds. All of the other banks replied and said they would be happy to take my business, Lloyds didn't even reply! So, still not sure which one I'm moving to but I'm going to move to another bank and open a Sterling and Euro account there. I've actually been with Lloyds as a personal customer since I was 13 years old (25 years!!). They have always been a very traditional bank and behind the times when it comes to technology. That said, in 2014 I would have expected them to have that crazy new invention - 'email'!!! Reviewed on: 11th November 2014

Too big and old

Phones take typically half an hour to answer. Then unless a simple question, a guess. No way of getting hold of anyone more senior unless you officially complain, then some months later you might get someone who knows what the are talking about. But equal chance of someone who wants to put the complaint to bed, with or without an actual solution Reviewed on: 5th April 2023

Great service

No problems very supportive would recommend Reviewed on: 5th April 2023

Good Service

Once you are through on the phone service is good and leave feeling sorted Reviewed on: 3rd April 2023

average bank

average bank, no nearby branch, restricted opening hours, closed weekends Reviewed on: 10th March 2023

Monthly fees are high but service is reasonable

I’m not ecstatic about Lloyds Business Banking and am unhappy by their overdraft fees and interest rates. I’ve been denied business loans and business credit cards despite a very good credit rating. I will probably switch to a different service soon. The app is good and easy to navigate. Reviewed on: 10th March 2023

Just go somewhere else

The worst small business banking experience. An absolute waste of time. Avoid Reviewed on: 23rd February 2023

Good

Very secure and serious! Easy to solve your problem Reviewed on: 9th February 2023

Set up is a nightmare

They give a timeframe of 6 weeks to set up your business account which is lengthy but I appreciate the volume they are dealing with. I have waited 6 weeks, submitting some additional info along the way when they've requested it. At this point it has been 6 weeks since submitting what I thought, and was told, was everything. They asked for a confirmation on an address on 25/01 and I got told to call back in 48hrs if I hadn't been told anything. 27/01 comes around and I call up for an update. I then get told it could take up to 6 weeks because I confirmed things they'd asked me to confirm. So technically, if they then ring me up and ask for anything else my processing time starts again for another 6 weeks - makes absolutely no logical sense. I could be writing another review in 12 months time still without an account... just insane. I've used them for personal banking for 15 years and they've been fine but wish I'd used someone else to set up my business bank account. Would not recommend to anyone if you want to get set up! Here's to sitting tight for another 6 weeks of processing. Reviewed on: 27th January 2023

Prehistoric

I have a business account with Lloyd's but will be moving it ASAP. It is so old fashioned. I recently got a new phone so couldn't log in to my banking app without going through the login process again. Its ridiculous how many hoops you have to jump through. Couldn't remember my password so them you have to mess about with a card reader machine. Its so cumbersome. I then wanted to change my address so I telephoned the bank, I can do this by writing a letter and going into a branch. I'm suprised they didn't request it be sent by carrier pigeon. I'll be closing my account when I go in to branch. I need a bank thats easy and doesn't require me to undergo 20,000 old fashioned security checks and really, writing a letter? Come on its laughable Reviewed on: 29th July 2022

bank mangers

To many bank manager changes . I have six business account with Lloyds, from property companies to Commerical trading business. Reviewed on: 18th July 2022

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