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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.56 (144 reviews)

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2.60

Based on 144 reviews, last reviewed 2nd Apr 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

There business banking account is shocking compared... There business banking account is shocking compared to others and they charge £8.50 a month which is most than others , zero interest given , zero too... Read more Reviewed on: 27th October 2024

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Lloyds Bank Business Banking reviews (144)

Review of the Lloyds Bank, Business Banking:

Too big and old

Phones take typically half an hour to answer. Then unless a simple question, a guess. No way of getting hold of anyone more senior unless you officially complain, then some months later you might get someone who knows what the are talking about. But equal chance of someone who wants to put the complaint to bed, with or without an actual solution Reviewed on: 5th April 2023

So poor customer service

The business manager told me to take my business account to Santander literally ? Said why don’t you go to them then if they provide a better service !!! Even though I’ve been banking with them over 10 years SHOCKING STAY AWAY AT ALL COSTS Reviewed on: 6th April 2022

It has a branch near me

Any problems are dealt with quickly and efficiently Reviewed on: 26th March 2022

Useless service

Trying to change signatories on a small business account - one of the current signatories has died but still had to submit a board of resolution form to remove as signatory! If forms required are not completed as required then no response from bank - either by text, email or mail. Ongoing frustration since Oct, still not resolved by Feb - most recent response by telephone is that customer service cannot advise what is happening - it's under review by another section (possibly) - it will take up to 10 working days to look at the forms then maybe a new signatory will be added as requested or maybe a letter will be sent out if there is a problem. Advice is to wait 10 working days after submission of last requested form then check by telephone and they might be able to advise if there is a problem. How do they manage to stay in business? Reviewed on: 4th February 2022

Extremely user friendly

I find Lloyds very efficient and staff very helpful if and when I am stuck. Personal and Business banking is superb. Branch staff are always ready and willing to assist. Reviewed on: 3rd February 2022

Helpful business bankng

Understanding business banking service from Lloyds Reviewed on: 23rd January 2022

Good business bank to use

It is fantastic. I would recommand it to every business Reviewed on: 17th January 2022

Banked with Lloyds for over 40 years. Satisfied customer

Quick to sort out any issues. Good to get hold of . Reviewed on: 11th January 2022

Always sorry for their mistakes!

I have had endless problems in setting up client accounts which I need to do on a fairly regular basis. There have been times, when trying to resolve this, that I have been put through to 5 different advisers which has meant nearly an hour on the phone repeating my question each time. To be fair, they have always been incredibly apologetic for their poor service and once they compensated my for the cost of my extensive phone calls (although not for my wasted time!). Reviewed on: 9th January 2022

No customer focus

This is my opinion after banking with Lloyds for 30 years as a business customer After building a flooring business up to close on 1 million turnover per year and being very lucky enough not to ever need to get a loan I opened a new holding company and registered it with hmrc I then contacted Lloyds to open a new business account under the holding companies name this was just to hold excess monies from the main company I own it was all done above board and was money that had been saved up over 30 years with out spending it I was hoping to retire early well fingers crossed I filled the on line application for the new bank account again remember I’ve been with Lloyd over 30 years with over £400000 cash sat in my main business account Went to work this morning 2nd November 2021 opened my mail and 4 weeks after applying for this Lloyds business account Lloyds turned it down so I called Lloyds who told me absolutely nothing bar they wouldn’t open a account for me and gave no explanation Remember we get nothing for loyalty at Lloyd’s anymore you could have the best credit going but Lloyds are not accepting new business accounts as due to being shot staffed and that they make much more processing government back business bounce back loans they allow existing customers to spend hours and lots of time finning forms out and making phone call to Lloyds when they could have told me there not accepting new business banking for now which seems very disingenuous they are obviously not advertising this as it doesn’t look professional to advertise that there to short staffed or too disinterested in looking after loyal customer I have now opened my new holding company bank account with hsbc who opened it the same day and are in the process of switching my main business account to them all with free banking for 24 months Don’t. Forget if you honestly require a transparent corporate banking company who respect loyal honest customers please don’t build a relationship with Lloyds as you’d be extremely disappointed This review does sound like scorned customer who has a axe to grind I’m certainly not I’m just a business owner who’s worked hard for over 30 years and felt that people should know about loyalty or should I say lack of from Lloyd Reviewed on: 2nd November 2021

Total failure to be available for a corporate customer

Hours on phone .. " Your call is important to us " .. Cobblers .. a downright lie. Failure to provide a foreign currency account Reviewed on: 12th October 2021

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