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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Had it for years

Never had a problem with my account and 4% interest, so can't go wrong. Reviewed on: 31st May 2023

The best bank

Lloyd's are the best bank I've ever used they are so helpful and there security is second to none ,you get piece of mind knowing the've my back when it comes to fraud and scammers Reviewed on: 25th May 2023

Lloyds Classic Account

I don't know how many years I've had this type of account for but I have had no issues with Lloyds whatsoever so I would highly recommend the classic account as it allows you to manage your money very easily. Reviewed on: 10th May 2023

Disgraceful and health affecting!

Moved area updated address at branch with paperwork, my current home is apparently that of the actual branch now, I sleep in the vault I guess? Money trapped in my account, blocks on incoming/outgoing payments and debit card without notice or reason, turned out to be a mistake. Complaint handler compensated, and informed me that account restrictions removed to be able to transfer money and accept incoming payments again. No this had not been completed, as I attempted to transfer out afterwards. Mental health disabilities affected majorly, resulting in major impacts. Gender assumption issues by call staff, regards use of incorrect pronouns even though my name is clearly female? Reviewed on: 22nd April 2023

Terrible

The chat help desk on you app is absolutely rubbish. Kept cancelling my card for no reason citing fraud Reviewed on: 13th April 2023

Good trusted bank

Have been with this bank since 16, staff are always friendly and helpful, there is a scheme for cashback and lots of information and choice Reviewed on: 11th April 2023

Good

Everything good very good response immediately response Reviewed on: 11th April 2023

Love my bank

I literally love my bank I’ve been with them for 15 years nearly and not once have I experienced any issues with them, I had a fraud situation before and they dealt with it in the best possible way, and so helpful. Reviewed on: 11th April 2023

Good communication

Good comms when making transactions Reviewed on: 10th April 2023

In cyber space and on the ground

Quite fast response on website and overall good communication. High interest on. Overdraft which seems to be a trend. Overall quite easy to use and secure. Not always so helpful in the branch in Uxbridge. Depend on staff present Reviewed on: 9th April 2023

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