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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (805)

It's a good bank with ease of doing business with.

It's a good bank with ease of doing business with. Their customer service is awesome Reviewed on: 14th March 2024

Not good with loan help.

Not good with loan help. When I asked for help I had to go through many calls to HO Reviewed on: 12th March 2024

Terrible in every aspect

Everything regarding Lloyds is terrible. Customer advisors regularly provide incorrect information which has to be sorted by a complaint. Service in my local branch leaves a lot to be desired and feels like nobody really cares anymore. App can be temperamental and cards randomly decline. Enough is enough! Reviewed on: 11th March 2024

Very good service and A reliable bank that I recomme...

Very good service and A reliable bank that I recommend to anyone!! Reviewed on: 1st March 2024

Receptive customer service experience.

Receptive customer service experience. Reviewed on: 29th February 2024

Good and quickly and very nice reception

Good and quickly and very nice reception Reviewed on: 23rd February 2024

Really and good internet banking app

Really and good internet banking app Reviewed on: 21st February 2024

An in-time reminder for direct debit.

An in-time reminder for direct debit. Also, a low balance notice for potential coming payment. Reviewed on: 16th February 2024

Great App and cashback offers but needs a travel cre...

Great App and cashback offers but needs a travel credit card like Halifax clarity card. Reviewed on: 15th February 2024

Disappointed in Lloyds

Having been a loyal Lloyd's customer for a number of years they have recently let us down on a number of issues. Reviewed on: 15th February 2024

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