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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Great App and cashback offers but needs a travel cre...

Great App and cashback offers but needs a travel credit card like Halifax clarity card. Reviewed on: 15th February 2024

Disappointed in Lloyds

Having been a loyal Lloyd's customer for a number of years they have recently let us down on a number of issues. Reviewed on: 15th February 2024

Good customer service and cashback

Good customer service and cashback Reviewed on: 15th February 2024

not so good.

not so good. linked to halifax so if that closes then lloyds would too. bank closed my account unfairly and unjustly because of a false claim at which i was in the right and nothing can be done once they make a decision unfortunately Reviewed on: 15th February 2024

Great for everyday banking.

Great for everyday banking. I trust them. Reviewed on: 15th February 2024

I've been with Lloyds as long as I can remembe

I've been with Lloyds as long as I can remember and have never felt the need to switch. The banking is easy, never any unnecessary troubles and they communicate well. Reviewed on: 15th February 2024

Does what it says on the tin

The Lloyd’s classic account does what it says on the tin. There are some cash back bonuses you can access which are nice. The Lloyds app is very easy to use, and I like having online bank statements Reviewed on: 7th February 2024

Appalling customer service

Appalling customer service I was kept on hold with Lloyds dispute team for well over two hours trying to get money refunded which wasn't done as promised by in branch staff only to get no help and Lloyds stating my account doesn't exist despite physical evidence it does, had to order a completely new card go without access to my account for three whole days. There phone and local branch if you could reach someone had absolutely no idea what was going on in their own system their phone and staff either need additional training or a complete overall me and others have found them to absolutely useless. Reviewed on: 25th January 2024

Savings accounts pay minimal interest.

Savings accounts pay minimal interest... Why would I save with Lloyd's? Reviewed on: 18th January 2024

Good current account, easy to use

Good current account, easy to use Reviewed on: 11th January 2024

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