Write a review

Newsletter

Go to business site

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

View other Lloyds Bank products

3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

closing branches harder to use

lloyds are ok, but closing branches means we have to travel further to go into a branch which is a hassle Reviewed on: 16th January 2023

LLOYDS COULD DO BETTER

OFTEN HAVE TO WAIT FOR A WHILE TO SPEAK TO ADVISOR. ADVICE NOT ALWAYS CLEAR. ADEQUATE SERVICE NOT TERRIBLE NOT GREAT. OK Reviewed on: 14th January 2023

Professional and Helpful Bank

Good to deal with and excellent app for everything Reviewed on: 13th January 2023

Embarrassingly behind the times

Closed the local branch for about 8 weeks on the run up to Christmas. Left people in a right mess. Absolutely shocking customer service. Time to let these high street banks die Reviewed on: 13th January 2023

Average bank

Very poor interest rate so always keen to move my money into an account with a better rate Reviewed on: 12th January 2023

Shame

They are so messed up that they have issues with standing orders. Also, if you don't do a standing order BEFORE THE 25TH OF EACH MONTH, they won't accept it, but they don't tell you that. Shame Reviewed on: 3rd January 2023

Lloyds is Trash

Lloyd’s made registering a completely inefficient, laborious, and unnecessarily long process. They were terribly unhelpful with questions. Avoid. Reviewed on: 13th October 2022

Awful service

They only knows how to make a good Advertisement in the TV! Reviewed on: 21st September 2022

No More Local Branch

No way to access counter services any more. Reviewed on: 13th September 2022

very good bank

They care about safety, good customer service Reviewed on: 8th September 2022

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Freedom Current Account
from Danske Bank UK 4.09 from 2 reviews
Gold account
from NatWest 4.58 from 365 reviews
Standard Current Account
from Ulster Bank 3.46 from 36 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub