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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Love my bank!

I have been with Lloyds since I left school.. I have tried other banks but always had this as my main account! Have had no problems with them! Reviewed on: 10th February 2019

always trust worthy

ive been with them 32 years and never had a problem Reviewed on: 9th February 2019

Good for a current account

Banked with them for 30yrs with my current account. Never really had any problems. However wouldn't recommend them as a savings account due to the low interest better using a building society Reviewed on: 9th February 2019

Great service

Provide a great service with no problems - just what I want from a bank! Reviewed on: 7th February 2019

Great support with financial difficulties

Gentleman on the phone was incredibly helpful, suggesting lowering fees etc to help me in a time of difficulty. They made an error regarding increasing my loan and they sent me £100 to make up for the difficulties i had whilst waiting for the funds. Very helpful. Reviewed on: 4th February 2019

Good bank

More than 3 years of a good experience Reviewed on: 30th January 2019

Poor

Closed my account with no notice. Simplistic, un-advanced mobile and internet banking. Poor in branch service. Reviewed on: 26th January 2019

Great app - makes this a super account

Ok, so they had a software glitch, every bank seems to. But the app here is the stunning feature, linking my ISA and Savings accounts, making transfers abd swift payments a breeze. Branch netwirk is stiill one of the most extensive and a daily charge for overdraft is clear and means I only pay when I really need it. A well-considered and thoughtful product: I am very content with it. Reviewed on: 26th January 2019

Easy & great

Just what I need, no issues at all! Reviewed on: 20th January 2019

Overall no complaints

Overall no complaints. The staff are very friendly and make the effort to know their customers by name. Our branch remains open but with reduced opening hours. These are manageable but hopefully their will be no further cutbacks. Reviewed on: 13th January 2019

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