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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Easy & great

Just what I need, no issues at all! Reviewed on: 20th January 2019

Overall no complaints

Overall no complaints. The staff are very friendly and make the effort to know their customers by name. Our branch remains open but with reduced opening hours. These are manageable but hopefully their will be no further cutbacks. Reviewed on: 13th January 2019

my account

been with lloyds since i was 16 years old never had a problem Reviewed on: 13th January 2019

Very helpful

Always helpful in branch and on the phone Reviewed on: 13th January 2019

Does what it says on the tin....

Normally efficient and accurate, normally decent customer service Reviewed on: 13th January 2019

Expensive charges from the Horse

Charging everyday for overdraft has become expensive and not cost effective. No special perks from them, all though having been with them for a number of years. Reviewed on: 12th January 2019

Extortionate

Overdraft charges are extortionate and their customer services agents seem to have no idea what they are talking about and even contradict themselves in the same sentence! Reviewed on: 12th January 2019

Great improvements made for the customer

Lloyds have done their best to right their previous wrongs against customers and because of this they are now a bank I would recommend. Reviewed on: 12th January 2019

Does what is on the tin

The Lloyds Bank Classic Account doe basically pretty much exactly what you would expect it to do, which is all you want really. Reviewed on: 12th January 2019

After nearly 30 years I'm leaving. Deeply disappointed.

After nearly 30 years I'm leaving. I'm fed up of calling call centre staff with sarcastic and rude attitudes. They are are either so overworked that they can't be pleasant or just enjoy being rude. Quite frankly I'm not quite sure where they get off talking to people like the do. I have never ever been in debt on my account and I've stupidly struggled along with them having very limited in our city because they shut their branches. Online is ok but telephone banking is really shoddy. I currently can't get at my money because of some problem they've got with their system for over a week now. They are condescending and rude when you talk to them and offer no way of resolving the problem. So I am left unable to access my money and apparently that's fine. I'd have liked to put no stars because really is this work of a normal functional bank? It's sad that after such a long time with them, the only course of action that is left to me is to switch banks. What can I say if you're looking for friendly and can do attitude, this is definitely not the bank for you. I don't think their staff give a toss about the problems the cause. I wouldn't care but they've got my money and not the other way round!! Reviewed on: 10th January 2019

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