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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

33% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (761)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Its an ok bank

I like to have a branch nearby so i am paying more than i would but for that reason alone Reviewed on: 8th November 2018

Great experience

Great people, great bank, great products Reviewed on: 8th November 2018

Great service

At Ellesmere Port, I walked in to ask about moving off my basic account and left with a classic account, a savings account and an ISA - I was delighted at how informative and helpful all the staff were and felt no presdure - everything was explained very thoroughly in a way I understood. Reviewed on: 7th November 2018

Never needed to change

Had this as my classic account since opened my first bank account at 16 years of age. Always been reliable, honest and dealt with any issues I had quickly. Reviewed on: 7th November 2018

Easy to manage

Warnings when near limits and ullage to top up when funds are low. Really useful for those lean months. Reviewed on: 6th November 2018

Pretty good

It's the only bank I've ever used, but they're pretty good, and I've never been annoyed by any of the service given to me, either in person, over the phone or online. That should be the highest praise one could give. Reviewed on: 6th November 2018

Great!

I have been with Lloyd’s bank and had a classic account since I was 19 years old and I have never had a problem. I like the little added extras like getting money back from purchases you have made from certain shops or companies. Also the online banking app is so easy and simple to use! Reviewed on: 6th November 2018

Always there to help

A few years ago I was quite ill and in and out of the hospital. This meant I was bed bound and unable to go to work, which at the time was a cash in hand job and meant I didn't get any sick pay. From rent and bills I went into my emergency overdraft quickly and was charged fees for this service. I rang up as I didn't know what the fees were and after I explained my situation they wrote off my overdraft fees straight away. Reviewed on: 6th November 2018

Very trustworthy

I get emails teaching me what to look out for and I think they are very trustworthy Reviewed on: 6th November 2018

Good customer service, poor criterias

Great customer service they always help whenever you need it as much as they can. Unfortunately their internal lending criteria allows customers too easily to overstretch themselves for borrowing, and the recent changes to their overdraft fee structure caused a lot of problems for those deep into an overdraft! Reviewed on: 6th November 2018

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