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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

They do the job

Seems to be less and less branches=near us which isn’t convenient. They are ok. Reviewed on: 13th December 2018

Ok but probably not the best bank

Not great terms for accidental overdraft. Not great interest rates. Plus is that there is still a branch on my high street. Reviewed on: 8th December 2018

Faster in the branch

From my experience When do you have a problem it’s better to go to the local branch then online Reviewed on: 8th December 2018

good experience

Very friendly staffs always helpful Reviewed on: 7th December 2018

Easy banking

App is easy to use. App sometimes goes down for a little while but that’s technology. Over all good experience with Lloyd’s Reviewed on: 7th December 2018

Not bad

Nothing to complain about, would recommend if someone had a bad experience elsewhere Reviewed on: 6th December 2018

Ever so supportive and helpful

Lloyds have been an amazing bank to deal with. They are exceptionally supportive, helpful and friendly. A superb service all around Reviewed on: 6th December 2018

Cannot fault the customer service

My local branch staff are always kind and courteous and always happy to help everyone. Reviewed on: 30th November 2018

Not bad, but could improve

Lloyds is a trusted bank, I wish it was more modern and easy to use though like new banks ie. Monzo Reviewed on: 27th November 2018

Excellent

We have always had excellent service from Lloyds bank. I'd highly recommend them for banking. Reviewed on: 26th November 2018

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