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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.88 (804 reviews)

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3.88

Based on 804 reviews, last reviewed 21st Aug 2026

58% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Always been helpful if I’m in a bad spot Always been helpful if I’m in a bad spot Reviewed on: 21st August 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (804)

Faster in the branch

From my experience When do you have a problem it’s better to go to the local branch then online Reviewed on: 8th December 2018

good experience

Very friendly staffs always helpful Reviewed on: 7th December 2018

Easy banking

App is easy to use. App sometimes goes down for a little while but that’s technology. Over all good experience with Lloyd’s Reviewed on: 7th December 2018

Not bad

Nothing to complain about, would recommend if someone had a bad experience elsewhere Reviewed on: 6th December 2018

Ever so supportive and helpful

Lloyds have been an amazing bank to deal with. They are exceptionally supportive, helpful and friendly. A superb service all around Reviewed on: 6th December 2018

Cannot fault the customer service

My local branch staff are always kind and courteous and always happy to help everyone. Reviewed on: 30th November 2018

Not bad, but could improve

Lloyds is a trusted bank, I wish it was more modern and easy to use though like new banks ie. Monzo Reviewed on: 27th November 2018

Excellent

We have always had excellent service from Lloyds bank. I'd highly recommend them for banking. Reviewed on: 26th November 2018

Crazy charges

I am struggling financially. After requesting my monthly charges not be charged daily (as this means I'm always over my limit), Lloyds ignored this request and continue to charge me daily. This means every month I am charged for going over my limit! Reviewed on: 25th November 2018

Superb

Excellent customer service at Lloyds, very friendly and helpful Reviewed on: 24th November 2018

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