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Lloyds Bank: Classic Account reviews

View other Lloyds Bank products
3.91
Based on 801 reviews, last reviewed 18th Jul 2026
81% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
56%
See only 4 star reviews
20%
See only 3 star reviews
10%
See only 2 star reviews
3%
See only 1 star reviews
11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026
M K 's avatar
M K

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026
Jia Ma's avatar
Jia Ma
Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

1
Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019
W Roberts's avatar
W Roberts

Wouldn't change bank

5
Great interest rates, customer service and user perks. Reviewed on: 11th February 2018
Harry Truss's avatar
Harry Truss

Great reward system

4
I've had my account with Lloyd's for several years and have always found them helpful and informative. Their everyday offers which offers cashback rewards for using your card is very good and really easy to use Reviewed on: 11th February 2018
Jodie Darnley 's avatar
Jodie Darnley

Easy and friendly

4
I have found the bank staff accessible and friendly, which is especially useful when I'm dealing with international transfers delayed by red tape (that is, security concerns) in another country. Reviewed on: 11th February 2018
Melanie Duggan's avatar
Melanie Duggan

Great bank

5
Really pleased with this simple account. Reviewed on: 11th February 2018
hazelwood's avatar
hazelwood

Great bank

4
Great bank - great communication & always been reliable! Reviewed on: 10th February 2018
Charlotte Geoghegan's avatar
Charlotte Geoghegan

happy to help

5
when my account got hacked they were very helpful and refunded me x Reviewed on: 10th February 2018
Amanda J Greensmith's avatar
Amanda J Greensmith

helpful and reasonable

5
Very reasonable bank. Very rarely have any issues, The fees are super low and the staff friendly Reviewed on: 10th February 2018
danstrom's avatar
danstrom

Waste of time

3
I signed up to the text alert service and asked to be notified when my account fell to £15 or less as I did not want to use my overdraft. The text notifications suddenly stopped and I received charges for going overdrawn on numerous occasions. I later found out from different internet forums that this had happened to many people. I was never notified that this service was being stopped. It cost me on several occasions and I am not happy about it Reviewed on: 10th February 2018
Sharon Arnott's avatar
Sharon Arnott

Poor service in branches

4
My local branch isn't bad, and the staff are efficient but poorly staffed so you have to book an appointment to see someone, usually about 2-3 weeks away. Whenever I go into the branch in my nearest city, the service is terrible and the staff clueless. I don't want to transact all my banking online but that's what we're being pushed to do. Reviewed on: 10th February 2018
JackD's avatar
JackD

Excellent benefits

5
I love the fact that you can get cash back using your debit card. I have also been the beneficiary of a 'have one on us 'payment which was a wonderful surprise. Reviewed on: 10th February 2018
Katy Berry's avatar
Katy Berry

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