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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (761 reviews)

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4.02

Based on 761 reviews, last reviewed 5th Sep 2025

81% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

56%

20%

11%

10%

Latest highest rating:

5

Would totally recommend Lloyds Bank Plc Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Easy banking happy with service bank review Easy banking happy with service been a customer for 30 years Reviewed on: 2nd April 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

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Lloyds Bank Classic Account reviews (761)

Poor survice

The day to day survice is poor and getting poorer as the bank is reducing the services they offer to customers Reviewed on: 12th February 2017

Useless

My experience with Lloyds isn't a happy one without going in to detail, since the split frim the TSB the customer service had got awful so much so I have now changed my account. I absolutely hate having to call them up because the people on the phone can't understand me and vice versa the connection isn't very good either. In branch the staff are unhelpful and don't seem to know what there doing I always end up having to speak to a manager and the service is always slow. Reviewed on: 12th February 2017

Poor Customer service

Customer service is very poor. Staff are rude and unhelpful and resolution of complaints is terrible Reviewed on: 12th February 2017

Great for normal customer

For a normal basic day to day customer lloyds are great. I was hesitant when lloyds and tsb separated but so far so good. I have only ever had one issue with lloyds and they apologied and compensated me. Reviewed on: 12th February 2017

Great service

I feel the daily offers are a great addition and that it's easy to navigate Reviewed on: 12th February 2017

always helpful in my branch

always helpful in my branch, always sorted out what I wanted Reviewed on: 11th February 2017

Easy to use online, Fair rates

I use this bank as my main account and it is easy to log in, transfer money ect. Rates aren't the best but all current accounts are about the same these days! Reviewed on: 10th February 2017

Professiinal bank and friendly staff

Someone always there on hand to help with anything, had a couple of issues throughout my banking years with them and have been dealt with efficiently in a superb time scale. Very friendly staff, a few who go above and beyond to help without prompting. Overall great bank and fantastic service Reviewed on: 10th February 2017

Friendly and reliable!

Friendly and reliable! They are always happy to help and very clear on what you are getting. Easy to contact and communicate with, and I feel happy banking with them! Reviewed on: 9th February 2017

Lloyds is good although the only branch in Brighton is not very accessible

Since Lloyds split from TSB, it has only one branch which is quite a walk from the centre of town which is inconvenient on the occasions I need to go into the branch Reviewed on: 9th February 2017

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