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London Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.77 (83 reviews)

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4.82

Based on 83 reviews, last reviewed 14th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

2 star

Latest highest rating:

5

My loan without a moan. The application made for my loan was smooth with a quick turnaround. I also made 2 calls to customer service agents to clarify details who were knowle... Read more Reviewed on: 14th July 2025

Latest lowest rating:

1

Long time to make a formal decision Long time to make a formal decision Reviewed on: 2nd July 2025

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About this product

To apply for a London Capital Credit Union loan, you must first join as a member.

You have to pay your first deposit of £20 minimum to your London Capital Credit Union savings account before any loan funds can be paid to you. You can borrow between £200 and £30,000 (£40,000 if you’re a homeowner).

London Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used London Capital Credit Union before, you can also leave a review and share your experience.

London Capital Credit Union Loans reviews (83)

Review of the London Capital Credit Union, Loans:

Extremely Disappointing Experience

Extremely Disappointing Experience – Felt Ignored and Dismissed I’m genuinely shocked and disappointed by my experience with London Capital Credit Union. I submitted a thorough loan application, including full documentation proving my affordability – permanent full-time employment at £45k per year, regular savings, and a profitable business. Despite this, I was declined without any clear explanation or meaningful engagement with the documents I provided. Every follow-up was met with vague, copy-pasted responses that showed little care or attention to my actual situation. Even after escalating, I was told my application didn’t evidence affordability – despite showing I could comfortably meet repayments within my salary alone. This process has been confusing, frustrating, and frankly quite distressing. As a member who has been saving with them, I expected a supportive and human approach – not cold bureaucracy. I no longer feel that this credit union operates in the spirit of supporting its members or providing fair access to financial products. Would not recommend based on my experience – especially to anyone hoping for a thoughtful or responsive service. Reviewed on: 23rd May 2025

My loan without a moan.

The application made for my loan was smooth with a quick turnaround. I also made 2 calls to customer service agents to clarify details who were knowledgeable and friendly. Great service from beginning to end. Reviewed on: 14th July 2025

Recently I was in a difficult situation with no one...

Recently I was in a difficult situation with no one and nowhere to turn,I have low credit history, I checked online and this came up , they walked me trough each step, no hassle also help me save money for the future , as soon as I had an agreement they put the money on my account.i have a realistic set up plan with affordable low interest rates. Reviewed on: 13th July 2025

Applied for loan it all went very smoothly

Applied for loan it all went very smoothly Reviewed on: 13th July 2025

I was so happy when London Capital Credit Union appr...

I was so happy when London Capital Credit Union approved my loan. I’m on a low income, and banks kept rejecting me because of my poor credit history. I needed the money urgently, and if your income is low, it’s almost impossible to get a loan — or you end up with extremely high interest rates, sometimes up to 100%. London Capital treated me with respect, offered fair terms, and gave me real peace of mind. I’m truly grateful and would recommend them to anyone in a similar situation Reviewed on: 13th July 2025

I’ve found the CU staff to be very professional and...

I’ve found the CU staff to be very professional and the online application format is very quick. Very happy with the service. Reviewed on: 12th July 2025

Loan request treated on time and communicate decisio...

Loan request treated on time and communicate decision in simple clear terms Reviewed on: 12th July 2025

Easy, straightforward application process and a quic...

Easy, straightforward application process and a quick decision. Top notch! Reviewed on: 12th July 2025

Veryappreciate..

Very appreciate that I was able to offered something Reviewed on: 12th July 2025

instructions and communication throughout...

Very clear instructions and communication throughout the stages of contact from representatives. Reviewed on: 12th July 2025

Great service and easy to navigate the app and emplo...

Great service and easy to navigate the app and employees deal with queries sufficiently Reviewed on: 12th July 2025

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