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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (130 reviews)

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4.77

Based on 130 reviews, last reviewed 19th Feb 2026

275% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

PROFESSIONAL LOUGHBOROUGH. Had no qualms at all excellent service. Thorough and professional. Reviewed on: 19th February 2026

Latest lowest rating:

1

High rates , massive wait on a mortgage interview, s... High rates , massive wait on a mortgage interview, spoke to a pleasant gentlemen but I wanted to ask his manager a few questions, he did inform me she... Read more Reviewed on: 4th February 2026

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (130)

Review of the Loughborough Building Society, Mortgages:

Paperwork contradiction

The overall experience of the Loughborough was good but the wording in their offer and paperwork was contradictory and confusing. I had to contact the Building Society for clarification. Reviewed on: 12th May 2025

Reply from Loughborough Building Society Thank you for your feedback and for taking the time to raise your concerns regarding the documentation with our team. We are currently reviewing the relevant wording with our internal teams to ensure improved clarity and consistency. Please feel free to get in touch if you have any further questions or concerns. Response date: 14th May 2025

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

Mortgage application

Met twice virtually with Rob our mortgage advisor who was friendly, patient and explained the process clearly and the options available to us. He concluded recommending the mortgage that met our goals most. A really painless process and gave us the outcome we wanted. Reviewed on: 30th April 2024

Reply from Loughborough Building Society Thanks for sharing your feedback with us Neil, we're so pleased to hear your positive experience with The Loughborough. Response date: 30th April 2024

Super Helpful

Super Helpful, dealt with the process (and problems) quickly and without fuss Reviewed on: 25th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 26th April 2024

Experience has been very good from the start.

Experience has been very good from the start. Always quick to get through on the phone and very helpful. Reviewed on: 19th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jade, so glad that we could help! Response date: 19th April 2024

Very helpful, explaining options unknown to us but v...

Very helpful, explaining options unknown to us but very applicable. Not rushing us and making sure we took our time deciding Reviewed on: 10th April 2024

Reply from Loughborough Building Society Thanks Geoffrey for sharing your experience with us, so glad that we could help! Response date: 10th April 2024

everything worked out with little hassle

everything worked out with little hassle Reviewed on: 8th April 2024

Reply from Loughborough Building Society Thank you Isabella, so glad that we could help. Response date: 9th April 2024

Exceptional customer service and clear information s...

Exceptional customer service and clear information shared Reviewed on: 26th March 2024

Reply from Loughborough Building Society Thank you Samantha, so glad that we could help you! Response date: 28th March 2024

Advisors were very courteous and knowledgeable

Advisors were very courteous and knowledgeable Reviewed on: 14th March 2024

Reply from Loughborough Building Society Thank you, so glad that we could help. Response date: 28th March 2024

Very good and quick process.

Very good and quick process. Start to finish. Reviewed on: 7th March 2024

Reply from Loughborough Building Society Thank you Leo, so glad that we could help you! Response date: 28th March 2024

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